Nationwide Car Insurance

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This review will tell you everything you need to know about Nationwide Insurance. You’ll learn which states the company serves and where the company sits in terms of its financial strength. We also pass along sources that show how consumers view their experience with the company, as well as information on the many discounts it offers. Finally, we’ll walk you through how Nationwide handles its claims process. From there, you’ll have all the tools you need to decide whether Nationwide is the right insurance provider for you.

Best If

  • You want a fast and fair claims process

Worst If

  • You want strong online or mobile services

By The Numbers

  • Nationwide has over 30,000 employees worldwide
  • Offers insurance in all 50 states and Washington, D.C.

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
53
-53%
2015
112
2014
90
33%
2013
134
-16%
Source: National Association of Insurance Commissioners

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Average
Policy Offerings
Average
Pricing
Average
Local Agent
Average
Call Center Representativ
Average
Insurer Website
Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Above average
First Notice of Loss
Above average
Service Interaction
Above average
Appraisal
Above average
Repair Process
Above average
Rental Car Experience
Average
Settlement
Average
Source: J.D. Power

Financial Ratings

A+
A.M. Best
Excellent rating; second-highest possible
A1
Moody's
High quality with very low risk; fifth-highest possible rating
A+
S&P's
Strong; third-highest possible rating

Market Share

According to the NAIC (National Association of Insurance Commissioners), in 2015, Nationwide’s market share was 3.33 percent, the seventh-largest in the nation. That same year, the company wrote $19.58 billion in Property and Casualty premiums. 

Typical Discounts

Paperless Documents
Nationwide has a unique discount that saves customers money and saves the company (and the planet) paper. Going paperless simply means transferring all the mail, bills, or documents you’d otherwise receive in the mail over to e-mail. It’s a convenient way to save paper and keep better track of your important insurance documents. Read more about this discount here.

Roadside Assistance

Nationwide Roadside Assistance

Nationwide Roadside Assistance offers two levels of coverage that apply to everyone on your policy, regardless of who's car you might be in.

Nationwide Roadside Assistance Basic

Services covered:

  • Towing up to 15 miles
  • Winching
  • Gas delivery
  • Battery service
  • Lockout service up to $100
  • Tire replacement

Nationwide Roadside Assistance Plus

Covers all the services of the basic plan plus:

  • Towing up to 100 miles
  • Trip interruption coverage that will reimburse the cost

Contact Phone Number

Nationwide’s Roadside Emergency Service is available by calling 1 (800) 421-3535. Its roadside service website is here. This service can help if: you’re locked out, you need a jumpstart, you get a flat tire, you need gas delivered, or if need a tow.

Mobile Apps

The Nationwide Mobile App allows you to pay your bills, file or view a claim, get in touch with your agent, and much more all with a single touch. To download the app, click here.

Nationwide Mobile Banking App can be downloaded to your web browser or your mobile phone. The app grants you access to your Nationwide bank accounts and lets you stay on top of your insurance related finances. From the comfort of your home or convenience of your phone you can deposit checks or pay insurance bills. For more information and to download the Mobile Banking App, click here.

History

Nationwide Mutual Insurance Company began life as the Ohio Farm Bureau Federation in Columbus, Ohio, in 1925. By 1926, it had 1,000 policyholders. In the 1930s, it started selling car insurance policies across the eastern US. Shortly thereafter it expanded into other kinds of insurance. The company’s name was changed to Nationwide in 1955, and in the decades that followed it lived up to its name by offering insurance products throughout the US.

Today Nationwide has over 30,000 employees, is on Fortune’s list of best companies to work for, and has received a 100 percent rating on the Corporate Equality Index every year since 2004. Despite that growth, it hasn’t forgotten its roots. Nationwide brought Columbus an NHL team, a Children’s Hospital, and a Zoo. They are also the official insurer of the Cincinnati Bengals. In 2009, Nationwide became the first US insurer to provide a free iPhone app for its policyholders.

Claims Process

To file a claim with Nationwide, click here.
If you’ve filed a claim and wish to view it, you can do so here.

When you go to file an online claim with Nationwide, it starts by providing a quick assessment of your incident. After you check all that apply, it’ll tell you the necessary next steps and recommend what you should do next, who you should contact, or where you should go.

On Your Side Claims Service

This service provides customers with a written guarantee on repairs and a choice of trustworthy, qualified auto repair shops. The written guarantee ensures that all repairs are definite for as long as the customer owns or leases his/her vehicle. The On Your Side Auto Repair network screens and qualifies only the best auto repair shops to ensure that the customer experience is the best possible with the highest level of service.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
P.O. Box 742522
Cincinnati, OH 45274

Customer Service Phone Number: 1 (800) 669 - 6877