MetLife Car Insurance

Get affordable car insurance quotes from top companies like MetLife Car Insurance

Looking to learn about MetLife Insurance? We’ve got you covered. Keep reading to find out about MetLife's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like MetLife Insurance.

Best If

  • You want helpful, knowledgeable reps

Worst If

  • You want a smooth follow-through with your agent/policy

By The Numbers

  • MetLife has a strong presence in nearly 50 countries
  • Employs approximately 66,000
  • Serves 95 out of the 100 Fortune 500 companies


    • Liked MetLife’s ease of online quote and buying tools
    • Thought MetLife has strong policy-management options that allow customers to conveniently manage and modify their coverage from an easy-to-use online dashboard
    • Disliked the company's limited selection of driver discounts and lack of features on its mobile apps
    • Based on 39 ratings out of 146 reviews, the website gave MetLife an overall satisfaction rating of 2 out of 5 stars
    • Some customers expressed their happiness with MetLife due to reasonable pricing on insurance policies and/or quotes
    • However, some customers criticized the company's lack of follow-up and decisions to cancel policies without notice or further information
  • Better Business Bureau
    • Gave MetLife a B+ rating, though it is not BBB accredited
    • Length of time in business and resolution of complaints filed contributed to a good score
    • However, the company's failure to swiftly respond to complaints hurt its ratings

What Does a Policy Cost?

Comparing quotes is the best way to get the lowest rates from top insurers like MetLife Car Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data
Year Total Complaints Percent Change
2016 181 -46%
2015 333
2014 305 -6%
2013 323 --
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: N/A
  • Central: N/A
  • Florida: 812 — about average
  • Mid-Atlantic: N/A
  • New England: 773 — below average
  • New York: 801 — below average
  • North Central: 788 — below average
  • Northwest: N/A
  • Southeast: 804 — below average
  • Southwest: N/A
  • Texas: N/A
U.S. Auto Insurance Shopping Study (2019)
Overall Purchase Experience Below average
Policy Offerings Below average
Pricing Below average
Local Agent Below average
Call Center Representative Below average
Insurer Website --
U.S. Auto Insurance Claims Satisfaction Study (2018)
Overall Satisfaction Below average
First Notice of Loss Below average
Service Interaction Below average
Appraisal Average
Repair Process Below average
Rental Car Experience Average
Settlement Below average
Source: J.D. Power

Financial Ratings


A.M. Best

Superior rating; second-highest possible



High quality with very low risk; fourth-highest possible rating



Strong; highest possible rating

Market Share

According to the NAIC, MetLife’s market share was 1.15 percent as of 2015, making it the 16th largest in the nation. That year, the company wrote $2.29 billion in property and casualty premiums for private passenger auto.

Typical Discounts

Deductible Savings Benefit

This discount can save you $50 for every year you don’t file an insurance claim. If you have a covered loss, you can also earn up to $250 and use that towards your insurance deductible.

12% Superior Driver Discount

You can earn up to 12 percent if you and every driver in your home has a great driving records.

20% MetRewards Discount

Save up to 20 percent through the MetRewards program. You’re eligible for the 20 percent option if you have no claims or violations for five years.

Roadside Assistance

Contact Phone Number

For roadside assistance, call our hotline: 1-800-854-6011.

Mobile Apps

MetLife US App

This app lets you securely access your account on the go. Use it to: report auto accidents, pay premiums, and submit any insurance claims you may have. The app has two unique features: one lets you find a dentist in your area. The the other provides access to vision providers near you.

Download the MetLife US app for iPhone.

Download the MetLife US app for Android.


MetLife was founded in 1863 by a group of New York City businessmen. However, it did not assume the name MetLife Insurance until 1868. The company began by insuring Civil War soldiers against disabilities brought about by the war. This was not as successful as expected. Five years into business, President James R. Dow decided to drop the casualty business and focus more on life insurance. From there, the Metropolitan Life Insurance Company was in full force.

In the late 1870s, President Joseph F. Knapp brought agents over from England to train the American agency force. He believed using British methods would help the company crawl out of a severe business depression. He was right: by 1900, MetLife was signing up 700 new industrial policies a day.

Today, MetLife continues to help its customers create their “own personal safety net,” as the website writes. They are helping millions of customers do so. And they're doing it upon the same principles they used to drive their business to success many years before.

Claims Process

To file a claim with MetLife click here, or call 1-800-854-6011.

MetLife offers a unique feature for their claims process: MetLife Auto & Home Concierge Auto Repair Experience (“CARE”).

The CARE network is composed of car repair facilities to ensure that your vehicle is in the best of hands in the event of an auto accident. CARE also offers a “Drop & Go” rental service through Enterprise Rent-A-Car.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
MetLife Auto & Home
PO Box 41753
Philadelphia, PA 19101-1753

Customer Service Phone Number: 1-800-638-5433