J.D. Power ratings by region (out of 1000)
- California: N/A
- Central: N/A
- Florida: N/A
- Mid-Atlantic: 829 — among the best
- New England: N/A
- New York: N/A
- North Central: 810 — about average
- Northwest: N/A
- Southeast: N/A
- Southwest: N/A
- Texas: N/A
Looking to learn about Erie Insurance? We’ve got you covered. Keep reading to find out about Erie's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Erie Insurance.
In 2016 J.D. Power Study, Erie received an award for best customer satisfaction in the insurance industry. It had the a score of 853 out of 1000.
Comparing quotes is the best way to get the lowest rates from top insurers like Erie Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 43 | +8% |
| 2015 | 40 | |
| 2014 | 35 | +84% |
| 2013 | 19 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Among the best |
|---|---|
| Policy Offerings | Above average |
| Pricing | Among the best |
| Local Agent | Above average |
| Call Center Representative | -- |
| Insurer Website< | -- |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Average | |
| Service Interaction | Above average | |
| Appraisal | Average | |
| Repair Process | Among the best | |
| Rental Car Experience | Average | |
| Settlement | Average | |
| Source: J.D. Power | ||
Emergency Road Service coverage is offered as part of your current car insurance policy. Road Service covers labor costs thru their nationwide roadside assistance partner Agero.
Erie Emergency Road Service Hotline: (800) 367-3743
eSSENTIAL Accessibility App. This free app helps you navigate Erie’s website from your mobile device. It’s geared for those with physical disabilities who have trouble using a mouse. The app has keyboard and mouse replacement options and aims to aid the disabled.
Erie Insurance was founded in 1925 by H.O. Hirt and O.G. Crawford in Erie, Pennsylvania. After three years in business, Erie expanded to a second office in Pittsburgh, Pennsylvania. At first, the company started out only offering auto insurance. But it later added fire insurance to its inventory in 194, followed by inland marine insurance in 1954.
The Pioneer HomeProtector Program was introduced as Erie’s first homeowners policy in the early 1960s. By the end of the decade the company had added life insurance, too. By 1977, Erie was the largest auto insurer in the state of Pennsylvania.
In the last five years, Erie Insurance has hit many milestones as a company. It was named one of the Top 40 Customer Service Champions by J.D. Power and Associates in 2011. Forbes Magazine called it one of America’s most trustworthy companies in 2014. In 2015, Erie celebrated having five million policies and its 90th year in business.
Once you file a claim with Erie, several steps will follow:
Your claim is assigned a number and then presented to a claims rep.
Claims Site
Customer Service Site
Mailing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104
Customer Service Number: 1-800-458-0811