J.D. Power ratings by region (out of 1000)
- California: 816
- Central: N/A
- Florida: N/A
- Mid-Atlantic: N/A
- New England: N/A
- New York: N/A
- North Central: N/A
- Northwest: N/A
- Southeast: N/A
- Southwest: N/A
- Texas: N/A
Looking to learn about Mercury Insurance? We’ve got you covered. Keep reading to find out about Mercury's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Mercury Insurance.
Comparing quotes is the best way to get the lowest rates from top insurers like Mercury Car Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | |
|---|---|---|
| 2020 | 107 | |
| 2019 | 145 | |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Above average |
|---|---|
| Policy Offerings | Above average |
| Pricing | Above average |
| Local Agent | Average |
| Call Center Representative | Average |
| Insurer Website | -- |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Average | |
| Service Interaction | Average | |
| Appraisal | Below average | |
| Repair Process | Below average | |
| Rental Car Experience | Average | |
| Settlement | Average | |
| Source: J.D. Power | ||
Mercury's roadside assistance coverage offers the following services:
If services are done by a provider outside of the Mercury program, you'll have to pay the costs upfront, but you can request reimbursement from Mercury.
Call the hotline (800) 519-6478.
This app lets you manage your auto insurance policies from your mobile device. You can: pay your auto bills, view your policy information, contact your agent, and request policy changes. You can even view your policy claims and payment history.
Mercury General Corporation was founded in 1962 by George Joseph in Los Angeles, California. Joseph created the company with the belief in providing quality insurance products at affordable rates. The company began with only six employees and 90 insurance agents, and since then has grown exponentially.
In 1970, Mercury wrote $1 million in premiums in a single month. However, it wasn’t until the late 1970s that the company wrote its very first auto insurance policy. Mercury also was the first company in the industry to incorporate a Special Investigations Unit (SIU) to combat insurance fraud.
Mercury continued to grow and increase revenue. By 1997, it reached $1.08 billion in sales. Today, Mercury has more than $4 billion in assets. George Joseph still plays an active role in ensuring the company’s success, even at 90 years old.
With Mercury, you can file a claim any time of day and any day of the week. Its website provides all the necessary steps for filing an auto insurance claim.
After an auto accident:
A Mercury Customer Service rep will contact you to gather information on the incident.
Claims Site
Customer Service Site
Corporate Address:
4484 Wilshire Blvd
Los Angeles, CA 90010
Customer Service Phone Number: 1 (800) 503-3724