Mercury Car Insurance

Get affordable car insurance quotes from top companies like Mercury Car Insurance

Looking to learn about Mercury Insurance? We’ve got you covered. Keep reading to find out about Mercury's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Mercury Insurance.

Best If

  • You want a lot of good discounts

Worst If

  • You don't live in the 11 states where Mercury sells auto insurance

By The Numbers

  • Mercury Insurance operates in 11 states: Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia
  • Ranked the fourth-largest private passenger auto insurer in California
  • Total assets over $4.5 billion
  • Employs more than 4,500 people
  • Has more than 7,000 independent agents in 11 states

Reviews

  • USInsuranceAgents.com
    • Gave Mercury 3.5 out of 5 stars
    • Most positive reviews from consumers emphasized Mercury’s timeliness when it came to settling claims; Mercury did so promptly
    • However, some consumers criticized the company for increasing their insurance premiums for reasons that weren’t clear
  • WalletHub.com
    • Gave Mercury 3.5 out of 5 stars
    • Many consumers liked Mercury's prompt claims process as well as its reasonable premiums
    • However, some consumers criticized the company's customer service and ability to raise rates
  • Better Business Bureau
    • Gave Mercury an A- rating, though it is not BBB accredited
    • The company's length of time in business and small complaint volume contributed to its high score

What Does a Policy Cost?

Comparing quotes is the best way to get the lowest rates from top insurers like Mercury Car Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data
Year Total Complaints Percent Change
2016 71 -23%
2015 92
2014 105 +27%
2013 83 --
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 816
  • Central: N/A
  • Florida: N/A
  • Mid-Atlantic: N/A
  • New England: N/A<
  • New York: N/A
  • North Central: N/A
  • Northwest: N/A
  • Southeast: N/A
  • Southwest: N/A
  • Texas: N/A
U.S. Auto Insurance Shopping Study (2019)
Overall Purchase Experience Above average
Policy Offerings Above average
Pricing Above average
Local Agent Average
Call Center Representative Average
Insurer Website< --
U.S. Auto Insurance Claims Satisfaction Study (2018)
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Average
Appraisal Below average
Repair Process Below average
Rental Car Experience Average
Settlement Average
Source: J.D. Power

Financial Ratings

A+

A.M. Best

Superior rating; second-highest possible

--

Moody's

--

--

S&P's

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Market Share

Mercury Insurance’s market share was 1.16 percent in 2015, making it the 14th largest in the nation. That same year, it wrote about $2.32 billion in total private passenger auto premiums.

Roadside Assistance

Mercury Roadside Assistance

Mercury's roadside assistance coverage offers the following services: 

  • Towing
  • Locksmith
  • Battery jump start
  • Flat tire change
  • Emergency fuel and fluid delivery

If services are done by a provider outside of the Mercury program, you'll have to pay the costs upfront, but you can request reimbursement from Mercury.  

Contact Phone Number

Call the hotline (800) 519-6478.

Mobile Apps

Mercury Portal

This app lets you manage your auto insurance policies from your mobile device. You can: pay your auto bills, view your policy information, contact your agent, and request policy changes. You can even view your policy claims and payment history.

Download the Mercury App for Android or iPhone

History

Mercury General Corporation was founded in 1962 by George Joseph in Los Angeles, California. Joseph created the company with the belief in providing quality insurance products at affordable rates. The company began with only six employees and 90 insurance agents, and since then has grown exponentially.

In 1970, Mercury wrote $1 million in premiums in a single month. However, it wasn’t until the late 1970s that the company wrote its very first auto insurance policy. Mercury also was the first company in the industry to incorporate a Special Investigations Unit (SIU) to combat insurance fraud.

Mercury continued to grow and increase revenue. By 1997, it reached $1.08 billion in sales. Today, Mercury has more than $4 billion in assets. George Joseph still plays an active role in ensuring the company’s success, even at 90 years old.

Claims Process

File a claim with Mercury.

With Mercury, you can file a claim any time of day and any day of the week. Its website provides all the necessary steps for filing an auto insurance claim.

After an auto accident:

  • Identify the nearest safe location
  • Move your car to said location
  • Check for any injuries
  • Call 911 if needed
  • Document the damage with photos or video
  • Exchange information if other parties are involved in the accident

A Mercury Customer Service rep will contact you to gather information on the incident. 

Contact Information

Claims Site
Customer Service Site

Corporate Address:
4484 Wilshire Blvd
Los Angeles, CA 90010

Customer Service Phone Number: 1 (800) 503-3724