Looking to learn about Esurance? We’ve got you covered. Keep reading to find out about Esurance’s pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Esurance.
Comparing quotes is the best way to get the lowest rates from top insurers like Esurance Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 48 | -28% |
| 2015 | 67 | |
| 2014 | 47 | +9% |
| 2013 | 43 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Average |
|---|---|
| Policy Offerings | Average |
| Pricing | Average |
| Local Agent | Average |
| Call Center Representative | -- |
| Insurer Website | Among the best |
| Overall Satisfaction | Below average | |
|---|---|---|
| First Notice of Loss | Below average | |
| Service Interaction | Below average | |
| Appraisal | Below average | |
| Repair Process | Below average | |
| Rental Car Experience | Below average | |
| Settlement | Below average | |
| Source: J.D. Power | ||
There are a few discounts unique to Esurance that stand out. We’ll provide you with more information on these discounts below.
This discount gives you 5 percent off of your first-term premium for auto insurance. All you have to do to get this discount is start a quote online at esurance.com.
This discount saves you 10 percent off your premium if you pay the full amount instead of monthly payments.
This discount saves you up to 5 percent off your premium for the first two policy terms. You can get this discount when you switch to Esurance from your current insurer.
You can get this discount when you buy emergency road assistance from a different provider like AAA. It can can save you up to 5 percent on your premium.
You can get this discount if you attended or are an alum of a Pac-12 school.
Esurance offers free roadside assistance 24/7. The company pays up to $75 per incident toward:
Roadside assistance is free if you select comprehensive and collision coverage for a vehicle on your insurance policy.
Emergency Road Service offers free rescue tracking. It uses your smartphone to give the service provider your exact location. It will also give you updates on their ETA.
Emergency Road Service is only eligible for Esurance covered vehicles.
Roadside Assistance Phone: 1 (888) 374-6472
This app lets you take care of your insurance anytime and anywhere. View your insurance ID cards, file a claim, track claim status, and pay your premiums directly from your mobile device. Esurance Mobile makes managing your insurance fast, smart, and easy. Click here to download the app for iPhone or Android.
Esurance was founded in 1999 in San Francisco, California, just in time for the start of the age of technology. It became of of the first insurance companies to directly sell policies to consumers over the Internet. In 2004, the company became one of the first to sell insurance packages to same-sex couples, and in 2011, it was bought by Allstate Insurance.
Click here to file a claim with Esurance.
The Esurance claims process emphasizes documenting all the details of the auto accident. Providing the company with as much information as possible will make the claims process that much easier.
After filing your claim, a claims rep will be assigned to you and contact you within 24 hours of your incident. From there, you’ll schedule a vehicle inspection and the rep will then assess the damages and provide an estimate.
The repair and recovery process has many different options with Esurance. You can take your vehicle to any repair shop or allow Esurance to find you a nearby E-star shop. E-star shops are part of Esurance’s nationwide network of repair shops. Esurance can also help you rent a car if you have rental car coverage on your insurance policy.
Claims Site
Customer Service Site
Mailing Address:
PO Box 5250
Sioux Falls, SD 57117
Customer Service Number: 1-800-ESURANCE (1-800-378-7262)