Comparing quotes is the best way to get the lowest rates from top insurers like Allstate Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at the best rate.
Allstate Auto Insurance
Get affordable car insurance quotes from top companies like Allstate Auto Insurance Compare Auto Insurance Rates
Looking to learn about Allstate Insurance? We’ve got you covered. Keep reading to find out about Allstate’s pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Allstate Insurance.
Best If
- You want easy, online tools to access your account
Worst If
- You're looking for low priced premiums
By The Numbers
- Allstate has about 11,900 exclusive agents nationwide
Reviews
- TopTenReviews.com
- Rated Allstate as the 7th top auto insurance carrier
- Ranked 7.63 out of 10
- Review says the company’s premiums are a bit higher before discount rates. But Allstate is still worth thinking about because of its claim satisfaction guarantee
- Reviews.com
- Gave Allstate a rating of 4 out of 5 stars
- Cited Allstate’s great online tools and helpful resources, but low number of discounts and coverage options
- Suggested that Allstate add a live chat feature to its website to enhance customer service
- Better Business Bureau
- Gave Allstate an A-, though it is not BBB accredited
- Allstate’s low complaint volume and swift response to complaints helped its score
What Does a Policy Cost?
Consumer Satisfaction and Financial Strength Ratings
Consumer Complaint Data
Year
Total Complaints
Percent Change
2016
322
-30%
2015
460
2014
569
+6%
2013
530
-30%
Source: National Association of Insurance Commissioners
J.D. Power ratings by region (out of 1000)
- California: 796 — slightly below average
- Central: 819 — above average
- Florida: 832 — slightly above average
- Mid-Atlantic: 819 — slightly below average
- New England: 808 — above average
- New York: 805 — slightly below average
- North Central: 806 — slightly below average
- Northwest: 798 — below average
- Southeast: 830 — above average
- Southwest: 803 — slightly below average
- Texas: 705 — below average
U.S. Auto Insurance Shopping Study (2019)
Overall Purchase Experience
Below average
Policy Offerings
Average
Pricing
Below average
Local Agent
Average
Call Center Representativ
Below average
Insurer Website
Average
U.S. Auto Insurance Claims Satisfaction Study (2018)
Overall Satisfaction
Average
First Notice of Loss
Average
Service Interaction
Average
Appraisal
Above average
Repair Process
Below average
Rental Car Experience
Above average
Settlement
Average
Source: J.D. Power
Roadside Assistance
Allstate offers three services that can help give you a hand when you run into trouble on the road. You can access help from your phone using GPS tracking. Then watch them on the map as they come your way.
Allstate has 3 service options for drivers to choose from with many levels of service.
Allstate Motor Club
Platinum Elite Member $99/year
- 24-Hour emergency service covered up to $250 per instance
- Towing
- Tire change
- Gas delivery
- Lockouts
- Motorcycle & RV Coverage
- $10,000 Theft/Hit and Run Protection
- Will pay up to $10,000 to witnesses that provide information leading to the arrest of the thief or assailant
- $2,000 Arrest Bond Certificate
- If you’re jailed for a moving violation, Allstate will post $2,000 bail to get you out of jail. Limitations on bail amount in certain states
- $1,500 Trip Interruption Benefit
- If your car breaks down away from home Allstate will cover lodging, meals ,and travel
- Free CARFAX Vehicle History Report ( typically cost $40)
- Travel Savings & Discounts
- Hotel
- Car rental
- Airline
- Access Savings Mobile app. Lets you search for discounts near you
Good Hands Rescue
Open to everyone to use no policy or membership requirements. Use the app to select and locate service from a network of nationwide providers.
Good Hands Rescue app gives you:
- GPS to get service to you quicker
- Real-time updates to give you an ETA of service arrival
- Locate the nearest repair center
Roadside Services Included
- Towing
- Gas delivery
- Jump-starts
- Lockouts
- Tire changes
Towing & Labor Coverage
Can be bought as an add-on to your Allstate insurance policy.
Basic services include
- Towing
- Lockouts
- Fuel Delivery
- Tire Changes
- Jump-starts
Mobile Apps
Allstate Mobile has all the information you need on policies and claims. You can download the Allstate mobile app here, or text ALLSTATEAPP to 25788.
Drivewise Mobile makes the Allstate Drivewise discount even easier. The app collects information about your good driving habits and then rewards you for safe driving. All you have to do is download the app, login, and start driving.
Allstate Motor Club offers 24/7 roadside assistance to its members. They can access any emergency service from their smartphones with just one touch. You have to first join Allstate Motor Club. But the app is 100% free!
History
Allstate has an interesting history. Founded in 1931, it was first part of Sears, Roebuck, and Co--known today as Sears. Allstate’s slogan, “You’re in good hands,” was created in the 1950s. A sales executive came up with it, based on something he used to say to comfort his pregnant wife. In 1967, the company moved its headquarters to Northbrook, Illinois, which remains its home today.
Allstate has donated millions of dollars to the scholarship funds of around 70 colleges. It’s also made a name for itself by focusing on sustainability. But, there have been complaints about the company underpaying claims. Since 2011, Allstate has been the parent company of Esurance.
Claims Process
Click here to file a claim with Allstate.
There are multiple ways you can go about filing a claim with Allstate. You can:
- Call 1-800-ALLSTATE (1-800-255-7828)
- Use the Allstate Mobile App to file and track your claim
- Create and log in to your account
- Locate your agent’s office for assistance
After filing your claim, a professional will examine the damages and details to give an assessment on what needs to be repaired or replaced. You’ll then receive an estimate and discuss your settlement based on the extent of coverage you have. Once you have the estimate, you can start the process of repairing your car. Finally, you can settle your claim. Allstate will either pay the auto shop directly or send you a check to deal with on your own terms.
Contact Information
Claims Site
Customer Service Site
Mailing Address:
Allstate Insurance Co.
PO Box 660636
Dallas, TX 75266
Customer Service Phone Number: 1 (800) ALLSTATE (255 - 7828)