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| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 30 | -58% |
| 2015 | 72 | |
| 2014 | 69 | +3% |
| 2013 | 67 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Among the best |
|---|---|
| Policy Offerings | Among the best |
| Pricing | Among the best |
| Local Agent | Average |
| Call Center Representative | Average |
| Insurer Website< | Among the best |
| Overall Satisfaction | Above average | |
|---|---|---|
| First Notice of Loss | Above average | |
| Service Interaction | Below average | |
| Appraisal | Average | |
| Repair Process | Among the best | |
| Rental Car Experience | Average | |
| Settlement | Above average | |
| Source: J.D. Power | ||
The Hartford offers multiple discounts to save you money on your auto insurance premium. These discounts include:
Towing and Labor coverage is available on your existing auto insurance policy. It covers the tow and labor costs, but does not cover additional parts needed for repairs to the car.
The Hartford offers Towing and Labor coverage, which includes all the services that a standard roadside assistance package would have.
For immediate roadside assistance/claims service, call 1 (800) 322-7789.
The Hartford Smartphone App for Auto and Home lets you manage your insurance policies directly and conveniently from your mobile device. You can store and view your ID cards, pay your premiums, and track any claims you’ve made. Even without having to log in, you’ll have access to roadside assistance as well as an emergency checklist. Also available is a repair service finder, replacement vehicle locator, insurance agent locator, and much more. Download the Hartford Smartphone app for iPhone or Android.
The Hartford started out in 1810 focusing on fire insurance. Fifteen years later, it wrote its first insurance policy for Yale University. A fire in 1835 that destroyed New York’s financial district ignited the spark for The Hartford to prove itself. Hartford's president called a meeting of directors. He encouraged them to pledge their personal fortunes in order to rebuild the insurance claims.
Throughout the 19th century, The Hartford served many famous figures. Even President Abraham Lincoln trusted The Hartford by purchasing a fire insurance policy. Robert E. Lee also purchased a home insurance policy from the company for his property in Virginia.
As time passed and technologies advanced, so did The Hartford. Early into the 20th century, the company formed its Accident and Indemnity Company. This was to provide a wide variety of insurance coverage. It also continued to provide insurance coverage to all sorts of Americans. They included famous figures like Babe Ruth and President Dwight D. Eisenhower. The Hartford even insured some of the largest construction projects ever, such as the Hoover Dam and Golden Gate Bridge. By 1984, The Hartford had become the only insurance company to provide auto and home insurance to AARP members.
In the last 15 years, The Hartford has achieved many milestones. In 2003, it became a founding partner of the US Paralympics, and it celebrate its 200th birthday in 2010.
File a claim with The Hartford.
Like many insurance companies, The Hartford has a similar claims process. After reporting the accident, you’re assigned a claims representative to help you throughout the remainder of your claim. After damage is assessed and an estimate is made, you can track your claim either on line or through your representative.
The Hartford provides services in the event of an accident to help get you back on the road:
You can also call to report a claim at 1-800-243-5860
Claims Site
Customer Service Site
Mailing Address:
The Hartford Financial Services Group, Inc.
690 Asylum Avenue,
Hartford, CT 06155
Customer Service Phone Number: 1-877-896-9320