Looking to learn about Liberty Mutual Insurance ? We’ve got you covered. Keep reading to find out about Liberty Mutual’s pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Liberty Mutual Insurance.
Comparing quotes is the best way to get the lowest rates from top insurers like Liberty Mutual Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 160 | -40% |
| 2015 | 267 | |
| 2014 | 235 | +26% |
| 2013 | 187 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Among the best |
|---|---|
| Policy Offerings | Among the best |
| Pricing | Above average |
| Local Agent | Among the best |
| Call Center Representative | Above average |
| Insurer Website | Average |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Average | |
| Service Interaction | Average | |
| Appraisal | Average | |
| Repair Process | Average | |
| Rental Car Experience | Average | |
| Settlement | Average | |
| Source: J.D. Power | ||
When you combine policies with Liberty Mutual, you can receive special discounts for bundling and thus save more money.
The discount does just as it says. For customers who have multiple cars on one policy, Liberty Mutual aims to provide the best value. This helps make managing your auto insurance as stress-free as possible.
Liberty Mutual has partnerships with more than 14,000 groups. Being a member of any one of them could make you eligible for a discount with the insurance company.
Towing & Labor coverage on the policy. Collision/comprehensive covers this first but Towing & Labor kicks in if driver doesn’t have collision/comprehensive coverage
Liberty Mutual’s Emergency Roadside Assistance is available through its mobile app, or by calling 1 (800) 426-9898. Click here to go to the Liberty Mutual Roadside Assistance website.
Liberty Mutual has a quite a few mobile apps to choose from for managing your car insurance.
The Liberty Mutual Mobile App includes all the features and services of the company’s website. You can use it to:
You can also use it to record details of your incident and get your claim process started.
The Liberty Mutual CarZen App is mainly geared for Apple devices, and is a powerful tool for car shopping. Use it to research any type of car, see its details with hi-res photos and read thorough reviews. CarZen makes car shopping simple and hassle-free.
The Home Gallery App allows you to log all your personal items into one mobile database. You’ll have a complete home inventory you can access in the event of theft or damage to your home.
Click here for more information and to download any of the Liberty Mutual mobile apps.
Liberty Mutual was called the Massachusetts Employees’ Insurance Association when it first opened in 1912. To this day, it’s based in Boston, though its name changed to Liberty Mutual in 1917. The company grew a from a single-line, specialized insurer to one of the leading insurance providers in the world.
Today, as a Fortune 100 Company, Liberty Mutual has more than 900 locations around the world in 20 countries. Its patriotic theme shines through its long-term sponsorship of the PBS series, American Experience.
File a claim with Liberty Mutual.
If you’ve filed a claim you can view your claim here.
The website prompts you to choose which type of insurance you need before entering the process. Liberty Mutual then guides you through the claims process online. You're assigned a unique quote ID so you may retrieve your quote for up to 30 days.
For the auto claims process, there is an Appraisals and Repairs phase as well. After your accident, you have three options for inspecting and repairing your car:
Claims Site
Consumer Affairs Site
Mailing Address:
175 Berkeley Street
Boston, MA 02116
Customer Service Phone Number: 1 (800) 837 - 5254