Looking to learn about GEICO Insurance? We’ve got you covered. Keep reading to find out about GEICO’s pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like GEICO.
GEICO had a 97 percent customer satisfaction rate in a 2020 Alan Newman Research study.
Comparing quotes is the best way to get the lowest rates from top insurers like GEICO Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 144 | -49% |
| 2015 | 283 | |
| 2014 | 267 | +42% |
| 2013 | 188 | +29% |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Below average |
|---|---|
| Policy Offerings | Average |
| Pricing | Average |
| Local Agent | Below average |
| Call Center Representative | Average |
| Insurer Website< | Average |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Above average | |
| Service Interaction | Below average | |
| Appraisal | Average | |
| Repair Process | Below average | |
| Rental Car Experience | Among the best | |
| Settlement | Average | |
| Source: J.D. Power | ||
GEICO offers a number of discounts for auto, truck, and motorcycle insurance. Some of the discounts include:
GEICO Roadside Assistance With Emergency Road Service is an add-on that provides customer's with cheap towing and basic repairs. The service costs as little as $14 a year, per car and can assist motorists with:
Roadside Assistance With Emergency Road Service will only fix minor problems like these. However, if your car needs major work, you will be towed to a safe place where repairs can be made.
You can access GEICO’s Emergency Road Service through its mobile app. You can also call (800) 443-7411.
Visit GEICO's roadside service website here.
Using GEICO's mobile app is a great way to get help fast because of GPS. The GPS locator means GEICO can find you and send help even if you're not sure where you are.
provides customers easy access to their insurance policies. Its features include:
GEICO stood for Government Employees Insurance Company when it first opened its doors in 1936. Its founder, Leo Goodwin, sought to provide car insurance for federal employees and their families.
In 1974, David Lloyd Kreeger, expanded the company’s charter to insure the general public, not just government employees. GEICO has grown tremendously and now offers far more than just car insurance. However, there are only about 150 agents nationwide who sell exclusively for the company.
GEICO was a publicly traded company until 1996, when it was bought by Berkshire Hathaway. Since then, its TV commercials--especially those starring its beloved mascot, the GEICO Gecko--have entertained millions. In 2005, it was voted America’s favorite advertising icon, and has become synonymous with saving customers money on car insurance.
File a claim with GEICO.
If you’ve filed a claim, you can view your claim here.
When you report a claim to GEICO, you’re assigned a liability examiner to probe the incident. This process is called the liability investigation. It examines the accident very carefully to make sure GEICO can properly handle the claim. The liability examiner will:
GEICO aims to have a stress-free claims process for its clients. GEICO's website says that some claims can even be settled in less than 48 hours.
You may also contact your insurance agent, or call 1 (800) 841-3000, 24 hours a day.
Claims Site
Consumer Affairs Site
Mailing Address:
One GEICO Plaza
Washington, D.C. 20076
Customer Service Phone Number: 1 (800) 207-7847