SafeAuto Car Insurance

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Looking to learn about SafeAuto Insurance? We’ve got you covered. Keep reading to find out about SafeAuto's pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like SafeAuto Insurance.

Best If

  • You want incredibly low insurance rates

Worst If

  • You want a quick claims process

By The Numbers

  • SafeAuto offers state minimum car coverage and full comprehensive and collision coverage in these 16 states: Arizona, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia
  • SafeAuto Employs 700-plus agents in its Columbus, Ohio, headquarters

Reviews

  • USInsuranceAgents.com
    • Gave SafeAuto 3.5 out of 5 stars
    • Most consumers raved about SafeAuto’s affordability and great customer service
    • However, some consumers criticized the company’s claims process
  • ConsumerAffairs.com
    • Gave SafeAuto 1.5 out of 5 stars based on 66 reviews and 69 ratings
    • Some consumers raved about the low prices on insurance premiums
    • Many consumers complained about the company taking too to process claims
  • Better Business Bureau
    • Gave SafeAuto an A+ rating; BBB accredited since 1997
    • The company’s age and its response and resolution of complaints added to its perfect score

What Does a Policy Cost?

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Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
46
-44%
2015
82
2014
105
+192%
2013
36
--
Source: National Association of Insurance Commissioners

U.S. Auto Insurance Shopping Study (2019)

Overall Purchase Experience
Policy Offerings
Pricing
Local Agent
Call Center Representativ
Insurer Website

U.S. Auto Insurance Claims Satisfaction Study (2018)

Overall Satisfaction
First Notice of Loss
Service Interaction
Appraisal
Repair Process
Rental Car Experience
Settlement
Source: J.D. Power

Financial Ratings

--
A.M. Best
--
--
Moody's
--
--
S&P's
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Roadside Assistance

SafeAuto offers towing and roadside assistance as a coverage option for your auto insurance policy. With this coverage, towing services and certain repair costs will be paid for. This allows you and your car can get back on the road as soon as possible. 

Mobile Apps

The SafeAuto Mobile App

This app lets you easily manage your insurance policy from your mobile device. With the app, you can:

  • Pay your insurance premiums
  • View your insurance ID cards or policies
  • Call customer service
  • Use the “Name Your Car” tool

Download the app for iPhone or Android. 

History

SafeAuto Insurance Company was founded in Columbus, Ohio, in 1993. Its founders were Jon Diamond and Ari Deshe. SafeAuto has always been a privately held carrier and provider of private-passenger auto insurance in the nonstandard insurance market.

SafeAuto is well-known for providing cheap insurance for consumers seeking the minimum required amount of coverage.

Claims Process

File a claim with SafeAuto.

After reporting your claim, the incident will be further assessed by a claims professional. From there, an estimate of damages will be provided. After the investigation confirms that SafeAuto can and will cover the damages, SafeAuto will issue the payment.

You can choose your own vehicle repair facility or let SafeAuto Select find you a nearby and reliable repair shop.

Contact Information

Claims Site
Customer Service Site

Mailing Address(es):

Corporate Offices

4 Easton Oval
Columbus, Ohio 43219

Customer Service

PO Box 182109
Columbus, OH 43218-2109

Claims

4 Easton Oval
Columbus, OH 43219

Accounting Department

Monthly Payments:
PO Box 145603
Cincinnati, OH 45250-5603

All Overnight Payments:
4 Easton Oval
Columbus, Ohio 43219

Any Correspondence or Application Payments:
PO Box 182208
Columbus, OH 43218-2109

Customer Service Phone Number: 1 (800) SAFEAUTO (1-800-723-3288)

Sources