Travelers Auto Insurance

Get affordable car insurance quotes from top companies like Travelers Auto Insurance

Looking to learn about Travelers Insurance? We’ve got you covered. Keep reading to find out about Travelers pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Travelers Insurance.

Best If

  • You need flexible payment plans or GAP coverage

Worst If

  • You value customer satisfaction or a strong website

By The Numbers

  • Travelers has about 14,000 agents
  • Offers insurance in all 50 states and Washington, D.C.


    • Ranked Travelers as the #3 auto insurer in 2015, with a score of 8.82 out of 10
    • Raved about Travelers’ lower-than-average rates
    • Score dropped because of a relatively low customer satisfaction rating
    • Gave Travelers 4 out of 5 stars
    • Loved Travelers' large selection of vehicle discounts, good GAP coverage, excellent claims management, and flexible payment options
    • However, its lack of driver discounts and mediocre website resources detracted from its score
  • Better Business Bureau
    • Gave Travelers an A+ rating, and has been BBB accredited since 2010
    • Its perfect score was achieved due to its low complaint volume, high rate of complaint resolution, and length of time in business

What Does a Policy Cost?

Comparing quotes is the best way to get the lowest rates from top insurers like Travelers Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data
Year Total Complaints Percent Change
2016 34 -26%
2015 46
2014 29 -44%
2013 165 -25%
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 768 — far below average
  • Central: 788 — lowest rated
  • Florida: 792 — far below average
  • Mid-Atlantic: 814 — below average
  • New England: 791 — below average
  • New York: 818 — above average
  • North Central: N/A
  • Northwest: N/A
  • Southeast: 808 — below average
  • Southwest: N/A
  • Texas: N/A
U.S. Auto Insurance Shopping Study (2019)
Overall Purchase Experience Above average
Policy Offerings Average
Pricing Above average
Local Agent Average
Call Center Representative Above average
Insurer Website --
U.S. Auto Insurance Claims Satisfaction Study (2018)
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Average
Appraisal Average
Repair Process Average
Rental Car Experience Below average
Settlement Average
Source: J.D. Power

Financial Ratings


A.M. Best

Superior rating; highest possible



High quality with very low credit risk; third-highest possible rating



Very strong; third-highest possible rating

Market Share

Travelers’ market share was 4.0 percent in 2015, making it the fifth-largest in the nation. That same year, the company wrote $23.2 billion in Property and Casualty premiums. 

Typical Discounts

Travelers IntelliDrive Program

If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days, you drive with the IntelliDrive device, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount

Owning a hybrid or electric car helps save energy and help the environment. If you drive one of these vehicles, you can save up to 10 percent on your auto insurance with Travelers. It’s how the company rewards customers who decide to have a positive impact on the environment by owning one.

Roadside Assistance

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If you're stranded and need a rental car Travelers will reimburse you for $200 a day. But only if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.

Mobile Apps

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the Travelers Mobile app here


Travelers is one of the oldest insurance companies in the world. Founded in 1864 in Hartford, Connecticut, it was originally supposed to provide insurance for railroad passengers, hence the name “Travelers.” In 2004, the St. Paul Fire and Marine Insurance Company merged with Travelers, thus becoming The St. Paul Travelers Company Inc. Finally in February 2007, the name changed to Travelers Companies Inc.

Throughout its history, Travelers has accomplished many firsts for the insurance industry. It was the first company to sell auto insurance policies and commercial airline policies. And it wrote the first policy for space travel. In modern times, Travelers is a Fortune 500 company, with an iconic red umbrella logo. In 2012, it sued the NFL in order to protect players from brain injury. And, as of 2014, Travelers also sells insurance in the UK, Ireland, Singapore, China, Canada, and Brazil.

Claims Process

File a claim with Travelers.
If you’ve filed a claim, you can view your claim here.

Travelers has a fairly extensive claims process. When reporting your claim, Travelers will first ask you for the following information:

  • Your contact information
  • The name and contact information of any other involved parties
  • Your policy info (if available)
  • The type of loss you are reporting (auto, home, etc.)
  • The date the incident occurred
  • A description of the loss
  • A description of any injuries

A Travelers customer service rep will document all the details of the incident. Next they'll provide a claim number. Then they'll assign your claim to a Travelers claim professional.

After reporting your claim, the professional will call and ask you more questions about the incident. Then they'll discuss with you the terms of your insurance policy. For auto claims, you’ll set up a time for the claims professional to come and assess the damages in person.

All claims are different, so the amount of time it takes to settle a claim varies. Travelers agents and claims professionals do their best to make sure your claim is settled as quickly as possible.

Finally, the claims professional will determine whether or not your policy will cover the damages. From there, you can expect to receive payment either immediately or very soon following the settlement.

You may also contact your insurance agent, or call 1 (800) 238-6225, 24 hours a day.

Contact Information

Claims Site
Consumer Affairs Site

Mailing Address:
One Tower Square
Hartford, CT 06183

Customer Service Phone Number: 1 (800) 252-4633