Looking to learn about Travelers Insurance? We’ve got you covered. Keep reading to find out about Travelers pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Travelers Insurance.
Comparing quotes is the best way to get the lowest rates from top insurers like Travelers Auto Insurance. QuoteWizard is an independent company that helps you find the right policy at your best rate.
| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 34 | -26% |
| 2015 | 46 | |
| 2014 | 29 | -44% |
| 2013 | 165 | -25% |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Above average |
|---|---|
| Policy Offerings | Average |
| Pricing | Above average |
| Local Agent | Average |
| Call Center Representative | Above average |
| Insurer Website | -- |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Average | |
| Service Interaction | Average | |
| Appraisal | Average | |
| Repair Process | Average | |
| Rental Car Experience | Below average | |
| Settlement | Average | |
| Source: J.D. Power | ||
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days, you drive with the IntelliDrive device, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.
Owning a hybrid or electric car helps save energy and help the environment. If you drive one of these vehicles, you can save up to 10 percent on your auto insurance with Travelers. It’s how the company rewards customers who decide to have a positive impact on the environment by owning one.
Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.
Services covered
Covers all services in the basic package and:
If you're stranded and need a rental car Travelers will reimburse you for $200 a day. But only if you break down over 100 miles from home.
Up to $500 limit for items damaged or stolen in the breakdown or incident.
Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.
Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the Travelers Mobile app here.
Travelers is one of the oldest insurance companies in the world. Founded in 1864 in Hartford, Connecticut, it was originally supposed to provide insurance for railroad passengers, hence the name “Travelers.” In 2004, the St. Paul Fire and Marine Insurance Company merged with Travelers, thus becoming The St. Paul Travelers Company Inc. Finally in February 2007, the name changed to Travelers Companies Inc.
Throughout its history, Travelers has accomplished many firsts for the insurance industry. It was the first company to sell auto insurance policies and commercial airline policies. And it wrote the first policy for space travel. In modern times, Travelers is a Fortune 500 company, with an iconic red umbrella logo. In 2012, it sued the NFL in order to protect players from brain injury. And, as of 2014, Travelers also sells insurance in the UK, Ireland, Singapore, China, Canada, and Brazil.
File a claim with Travelers.
If you’ve filed a claim, you can view your claim here.
Travelers has a fairly extensive claims process. When reporting your claim, Travelers will first ask you for the following information:
A Travelers customer service rep will document all the details of the incident. Next they'll provide a claim number. Then they'll assign your claim to a Travelers claim professional.
After reporting your claim, the professional will call and ask you more questions about the incident. Then they'll discuss with you the terms of your insurance policy. For auto claims, you’ll set up a time for the claims professional to come and assess the damages in person.
All claims are different, so the amount of time it takes to settle a claim varies. Travelers agents and claims professionals do their best to make sure your claim is settled as quickly as possible.
Finally, the claims professional will determine whether or not your policy will cover the damages. From there, you can expect to receive payment either immediately or very soon following the settlement.
You may also contact your insurance agent, or call 1 (800) 238-6225, 24 hours a day.
Claims Site
Consumer Affairs Site
Mailing Address:
One Tower Square
Hartford, CT 06183
Customer Service Phone Number: 1 (800) 252-4633