File a claim with Travelers.
If you’ve filed a claim, you can view your claim here.
Travelers has a fairly extensive claims process. When reporting your claim, Travelers will first ask you for the following information:
- Your contact information
- The name and contact information of any other involved parties
- Your policy info (if available)
- The type of loss you are reporting (auto, home, etc.)
- The date the incident occurred
- A description of the loss
- A description of any injuries
A Travelers customer service rep will document all the details of the incident. Next they'll provide a claim number. Then they'll assign your claim to a Travelers claim professional.
After reporting your claim, the professional will call and ask you more questions about the incident. Then they'll discuss with you the terms of your insurance policy. For auto claims, you’ll set up a time for the claims professional to come and assess the damages in person.
All claims are different, so the amount of time it takes to settle a claim varies. Travelers agents and claims professionals do their best to make sure your claim is settled as quickly as possible.
Finally, the claims professional will determine whether or not your policy will cover the damages. From there, you can expect to receive payment either immediately or very soon following the settlement.
You may also contact your insurance agent, or call 1 (800) 238-6225, 24 hours a day.