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| Year | Total Complaints | Percent Change |
|---|---|---|
| 2016 | 152 | -28% |
| 2015 | 210 | |
| 2014 | 274 | +2% |
| 2013 | 269 | -- |
| Source: National Association of Insurance Commissioners | ||
| Overall Purchase Experience | Average |
|---|---|
| Policy Offerings | Average |
| Pricing | Average |
| Local Agent | Average |
| Call Center Representative | Below average |
| Insurer Website< | -- |
| Overall Satisfaction | Average | |
|---|---|---|
| First Notice of Loss | Above average | |
| Service Interaction | Average | |
| Appraisal | Average | |
| Repair Process | Average | |
| Rental Car Experience | Above average | |
| Settlement | Average | |
| Source: J.D. Power | ||
Safeco has a wide range of discounts that can help save you tons on your auto insurance policy.
Some of its basic discounts include the following:
This discount combines three features: coverage, savings, and convenience.
The Safeco Package can save you up to 15 percent when you combine your home and auto policies
Picture this: both your home and car are damaged by the same event. You may only have to pay a one lump sum deductible.
With Safety Rewards, you can lower your insurance costs on the following conditions:
These are to encourage your teen to drive more safely. Teens behind the wheel can earn discounts such as:
Roadside Assistance with Safeco provides policy holders additional coverage for 24/7 roadside service. An insured car with roadside assistance coverage is eligible for services along with insured RV's and motorcycles.
Hotline: 1-877-762-3101
Roadside assistance operates 24 hours a day, 7 days a week.
Safeco doesn’t have a mobile app for auto insurance, but it does have one for homeowners insurance.
The Safeco Home Inventory App lets you easily catalog all your valuables and belongings in your home. You can keep track of all your items by room or category. View your inventory should something happen to your home.
Seattle’s Hawthorne K. Dent founded what is now known as Safeco Insurance in 1923. It was first called s the General Insurance Company of America. Over the years, “The General” spread its success across the country and down the West Coast.
In 1953, the company added a branch called Selective Auto and Fire Insurance Company of America, otherwise known as SAFECO. The key to the company’s success lied in its use of computer automation tools. The company later changed its name to Safeco Corporation.
Safeco has been a part of Liberty Mutual Insurance since 2008. Its focus today is personal insurance. But it still offers a comprehensive mix of coverage and policies to families seeking the best protection possible.
File a claim with Safeco Insurance here. Or call 1 (800) 332-3226.
After the accident and once you’re safe and sound, call Safeco immediately to file your claim. A representative will contact you within one business day to further assess your claim and gather more details.
Your damages will be assessed and you’ll receive estimates and repairs. Then, Safeco will guide you through the the claims process to ensure your claim goes as smoothly as possible.
Claims Site
Customer Service Site
Mailing Address:
*For documents and photos*
Safeco Insurance
PO Box 515097
Los Angeles, CA 90051
Customer Service Phone Number: 1 (800) 332-3226