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Farmers Auto Insurance
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Looking to learn about Farmers Insurance Group? We’ve got you covered. Keep reading to find out about Farmers’ pros and cons, discounts, customer reviews, and how they stack up against other insurers. Plus, we can help you compare car insurance quotes from top carriers like Farmers Insurance.
Best If
- You want a lot of coverage and vehicle discounts, or if you are accident-prone
Worst If
- You want slick online tools to manage your policy
By The Numbers
- Farmers has 25,000 agents nationwide
- Offers insurance in all states EXCEPT: Alaska, Connecticut, Florida, and Hawaii
Reviews
- TopTenReviews.com
- Farmers Insurance did not receive a top 10 spot. But they were praised for their special plans for collectible vehicles
- Ranked 7 out of 10
- Criticized for its lack of 24/7 customer service line
- Hailed for its competitive rates and good customer service
- Reviews.com
- Gave Farmers a four-star rating
- Favorite aspects:
- Many policy options and coverage
- Quality vehicle coverage and benefits
- Great policy management
- But poor learning materials and mobile apps detracted from Farmers' ratings
- Better Business Bureau
- Gave Farmers an A+ rating; BBB accredited since 1951
- Cited Farmers' age, good rate of response and resolution of complaints also added to its high rating
What Does a Policy Cost?
Consumer Satisfaction and Financial Strength Ratings
Consumer Complaint Data
Year
Total Complaints
Percent Change
2016
167
-36%
2015
262
2014
237
-21%
2013
300
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Source: National Association of Insurance Commissioners
J.D. Power ratings by region (out of 1000)
- California: 793 — slightly below average
- Central: 819 — slightly below average
- Florida: N/A
- Mid-Atlantic: N/A
- New England: N/A
- New York: N/A
- North Central: 812 — slightly above average
- Northwest: 828 — above average
- Southeast: N/A<
- Southwest: 797 — below average
- Texas: 811 — below average
U.S. Auto Insurance Shopping Study (2019)
Overall Purchase Experience
Average
Policy Offerings
Average
Pricing
Average
Local Agent
Average
Call Center Representativ
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Insurer Website
Below average
U.S. Auto Insurance Claims Satisfaction Study (2018)
Overall Satisfaction
Average
First Notice of Loss
Average
Service Interaction
Above average
Appraisal
Average
Repair Process
Average
Rental Car Experience
Average
Settlement
Average
Source: J.D. Power
Typical Discounts
Farmers Inner Circle is an exclusive hub for Farmers customers. It has tips and resources for saving money on insurance and how to keep your rates low.
Roadside Assistance
Farmers Towing & Roadside Assistance
Covers roadside services up to $150
Services covered:
- Emergency towing
- Dead battery
- Tire change
- Lockout
- Winching
- Emergency roadside connect – to access police, fire, and medical assistance
Farmers Towing & Roadside Assistance works with over 20,000 road services shops. If you use a service that's out of Farmers network, you'll have to file a claim for up to $150.
Farmers’ Roadside Emergency Safety Contact Number
Call 1 (800) 435 -7764 or click here for help with assistance with roadside issues. This service help you with an emergency tow, jump start, flat tire, lockout assistance, winching, and ambulance services.
Mobile Apps
Farmers Insurance Mobile App
helps customers manage their insurance on the go. You can instantly view ID cards, connect with your agent, and pay your monthly premiums in one place. The app also lets you:
- View the details of your coverage policy
- Get updates from a message center
- Have instant access with a “Keep Me Logged In” feature
History
Farmers Insurance Group was founded in 1928 by John C. Tyler and Thomas E. Leavey. Both men grew up in rural families and had extensive farming backgrounds. John and Thomas dreamt of a time when farmers could acquire insurance for their vehicles. In 1928, that dream was realized when their insurance business opened in downtown Los Angeles. Over the decades, Farmers added truck, home, life, and other insurance products to its services.
Today, Farmers serves as the title sponsor of the Farmers Insurance Open PGA tournament at Torrey Pines. They also raise funds as part of the PGA tournament. And also through the Century Club of San Diego for local charities. Aside from that, Farmers continues its legacy of providing insurance and good service to those who need it.
Claims Process
Click here to file a claim with Farmers.
Farmers has a five-step claims process that sees every claim through from start to finish.
- Claim Assignment. When the company receives the claim, they’ll assign it to a claim professional.
- Initial contact. Once the professional looks over the claim, you’ll be contacted to talk to you about your policy. The professional will explain how your claim will be handled. They'll even suggest more ways to ensure your property is protected from further damage.
- Estimate and evaluation. This will determine what is and isn’t covered. It also assess the overall damages. Witnesses or other people involved may be interviewed to gather more helpful data.
- Resolution. Farmers will work with you to resolve your claim. You'll either be paid what you’re owed or be told why your claim cannot be covered or paid.
- Closing the claim. This final step is pretty straightforward. Your claim will be processed under the terms of your coverage. Should there be more expenses, Farmers can reopen your claim.
If you’ve filed a claim, and wish to view it, you can do so here. You may also contact your insurance agent, or call 1 (800) 435 -7764.
Contact Information
Claims Site
Customer Service Site
Mailing Address:
6301 Owensmouth Ave.
Woodland Hills, CA 91367
Customer Service Phone Number: 1 (800) 823-6355