GEICO Car Insurance

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This review will tell you everything you need to know about GEICO Insurance. You’ll learn which states the company serves and where the company fits in terms of financial strength. We also provide sources that show how consumers view their experience with the company, as well as information on the many discounts it offers. Finally, we’ll walk you through how GEICO handles its claims process. From there, you’ll have all the tools you need to decide whether GEICO is the right insurance provider for you.

Best If

  • You want great customer service and low premiums

Worst If

  • You want other products aside from car and motorcycle insurance (other products offered through third parties)

By The Numbers

  • GEICO has over 30,000 agents nationwide
  • Offers insurance in all states and Washington, D.C.
  • Has more than 14 million auto policies in effect
  • Insures more than 23 million vehicles nationwide

Consumer Reviews

  • TopTenReviews.com
    • Listed GEICO as the top-ranked auto insurer in 2016, with a score of 10 out of 10
    • Raved about GEICO’s excellent customer service, lower-than-average prices, many discounts, great mobile app, and superb coverage and satisfaction
  • Reviews.com
    • Gave GEICO 4 out of 5 stars
    • Though it lacks some basic coverage options and discounts, GEICO got a great score due to its low rates, great resources, online account tools, and extensive benefits
  • Better Business Bureau
    • Gave GEICO an A+ rating, though it is not BBB accredited
    • Applauded the company for its low complaint volume, resolution of existing complaints, and length of time it's been in business

In a 2015 study conducted by Alan Newman Research, GEICO showed to have a 97 percent customer satisfaction rate.

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
144
-49%
2015
283
2014
267
+42%
2013
188
+29%
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 812 — above average
  • Central: 818 — slightly below average
  • Florida: 836 — highest rated
  • Mid-Atlantic: 821 — slightly below average
  • New England: 799 — slightly below average
  • New York: 828 — far above average
  • North Central: 812 — slightly above average
  • Northwest: 822 — above average
  • Southeast: 816 — below average
  • Southwest: 824 — at average
  • Texas: 822 — below average

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Below average
Policy Offerings
Average
Pricing
Average
Local Agent
Below average
Call Center Representativ
Average
Insurer Website
Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Average
First Notice of Loss
Above average
Service Interaction
Below average
Appraisal
Average
Repair Process
Below average
Rental Car Experience
Among the best
Settlement
Average
Source: J.D. Power

Financial Ratings

A++
A.M. Best
Superior rating; highest rating possible
Aa1-
Moody's
High quality with very low credit risk; second-highest rating
AA+
S&P's
Very strong; second-highest rating; low credit risk

Market Share

According to the NAIC (National Association of Insurance Commissioners), GEICO’s market share was 4.6 percent in 2014, which was good enough to make it fourth in the US. That same year, it wrote $26.4 billion in Property and Casualty premiums. 

Typical Discounts

GEICO offers a number of discounts for its auto, truck, and motorcycle insurance policyholders and their families. Some of the discounts include:

  • Vehicle Equipment discounts
    • Air bags, anti-lock brake system, anti-theft system, and daytime running lights discounts
  • Driving History and Habits discounts
    • Five-year accident-free good driver and seatbelt use discounts
  • Driver’s Education discounts
    • Defensive driving, driver’s ed, and good student discounts
  • Driver Affiliations
    • Emergency deployment, military, membership/employee discounts, or federal employee status discounts
  • Customer Loyalty discounts
    • Multi-car, multi-policy/line (bundling) discounts

Roadside Assistance

GEICO Roadside Assistance With Emergency Road Service

GEICO Roadside Assistance With Emergency Road Service is a policy add-on that provides customer's with inexpensive towing and basic auto repairs. The service costs as little as $14 a year, per car and can assist motorists with:

Roadside Assistance Services Covered

  • Car battery jumping
  • Replacing flat tires with your spare
  • Bringing you gasoline if your tank's empty
  • Locksmith service (Up to $100)
  • Towing that's unrelated to an accident

Roadside Assistance With Emergency Road Service will only fix minor problems like these. However, if your car needs major work, you will be towed to a safe place where repairs can be made.

Contact Phone Number

GEICO’s Emergency Road Service is available through the company’s mobile app, or by calling (800) 443-7411.
Its roadside service website is here.

Using GEICO's mobile app is a great way to get help fast because of GPS. The GPS locator means GEICO can find you and send assistance even if you're not sure where you are.

Mobile Apps

The GEICO Mobile App provides customers easy access to their insurance policies. Its features include:

  • Digital ID Cards
    • Have your insurance cards stored on your phone for quick, easy access in case of emergency
  • Roadside Assistance
    • Contact GEICO direct from your mobile phone for help out on the road should you get a flat tire, have an accident, etc
  • Chat
    • Talk instantly to insurance agents with the chat feature anytime, and anywhere

Download the GEICO app here.

History

GEICO stood for Government Employees Insurance Company when it first opened its doors in 1936. Its founder, Leo Goodwin, sought to provide car insurance for federal employees and their families.

In 1974, David Lloyd Kreeger, the president at the time, expanded the company’s charter to insure the general public, not just government employees. Since then, the company--which is still headquartered just north of Washington, D.C.--has grown tremendously, and now offers far more than just car insurance. However, there are only about 150 agents nationwide who sell exclusively for the company.

GEICO was a publicly traded company until 1996, when it was bought by Berkshire Hathaway. Since then, its TV commercials--especially those starring its beloved mascot, the GEICO Gecko--have entertained millions. In 2005, it was voted America’s favorite advertising icon, and has become synonymous with saving customers money on car insurance.

Claims Process

To file a claim with GEICO, click here.
If you’ve filed a claim, and wish to view it, you can do so here.

When you report a claim to GEICO, you’re assigned a liability examiner to investigate the incident. This process is called the liability investigation, and it examines the accident very carefully to make sure GEICO can properly handle the claim. The liability examiner will:

  • Assess the damage
  • Contact everyone involved
  • Conduct in-depth interviews of accounts of the accident are mixed
  • Gather and review additional, important information

GEICO aims to have a stress-free claims process for its clients. It claim on its website that some claims can even be settled in less than 48 hours.

You may also contact your insurance agent, or call 1 (800) 861-8380, 24 hours a day.

Contact Information

Claims Site
Consumer Affairs Site

Mailing Address:
One GEICO Plaza
Washington, D.C. 20076

Customer Service Phone Number: 1 (800) 861 - 8380