Country Financial Car Insurance

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This profile will tell you everything you need to know about Country Financial Insurance. You’ll learn which states the company serves and where the company fits in terms of financial strength. We also provide insights related to how consumers view their experience with the company, as well as information on the many discounts it offers. Finally, we’ll walk you through how Country Financial handles its claims process. From there, you’ll have all the tools you need to decide whether Country Financial is the right insurance provider for you.

Best If

  • You want good discounts and a simple online platform

Worst If

  • You want an extensive online quote system--Country Financial’s is quite limited

By The Numbers

  • Country Financial offers insurance in only 29 states (see website for more details)
  • About 2,670 employees
  • Serves more than one million households and businesses; insures more than one million vehicles in the US

Consumer Reviews

  • ExpertInsuranceReviews.com
    • Gave Country Financial 3.5 out of 5 stars
    • According to the site, Country Financial has had the lowest auto complaint ratio for the Illinois Department of Insurance for the past 11 years
  • USInsuranceAgents.com
    • Gave Country Financial 3 out of 5 stars
    • Consumer reviews say that Country Financial was helpful in terms of the claims process and customer service
    • Other reviewers criticized the company's failure to return calls or renew policies
  • Better Business Bureau
    • Gave Country Financial an A+ rating, though it is not BBB accredited
    • The company's length of time in business as well as its fast complaint response contributed to its high ratings

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
4
+100%
2015
2
2014
2
-50%
2013
4
--
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: N/A
  • Central: N/A
  • Florida: N/A
  • Mid-Atlantic: N/A
  • New England: N/A
  • New York: N/A
  • North Central: 839 — among the best
  • Northwest: N/A
  • Southeast: N/A
  • Southwest: N/A
  • Texas: N/A

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Policy Offerings
Pricing
Local Agent
Call Center Representativ
Insurer Website

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Average
First Notice of Loss
Average
Service Interaction
Above average
Appraisal
Average
Repair Process
Average
Rental Car Experience
Average
Settlement
Below average
Source: J.D. Power

Financial Ratings

A+
A.M. Best
Superior rating; second-highest possible
--
Moody's
--
--
S&P's
--

Market Share

According to the NAIC, Country Financial’s market share was 0.49 percent as of 2015. The company wrote about $980.54 million in total private passenger auto insurance premiums.

Roadside Assistance

COUNTRY FINANCIAL Road Service

COUNTRY Road Service coverage on your policy will cover up to $100 for a tow to the nearest service center. Also, pay up to $100 for locksmith services and gas delivery.

Services Covered

  • Towing
  • Locksmith
  • Gas deliver

Contact Phone Number

For towing or other roadside services, you can call 866-COUNTRY (866-268-6879).

Roadside assistance is available 24 hours a day, 7 days a week.

Mobile Apps

Snap N Send by Country Financial is an app that lets you record your Vehicle Identification Number (VIN) and take photos of the damages to your vehicle. You can then send the photos to Country Financial and get a repair estimate within minutes. To download Snap N Send, click here.

History

Originally established as Country Mutual Insurance Company, Country Financial first opened its doors in 1925. At that time, it sold just fire and lightning insurance. In 1926, the company added crop, hail, and farm equipment insurance to its policies since most of its customers had livelihoods in agriculture or farming. In 1927, it added auto insurance.

The company’s name finally changed to what it is today, Country Financial, in 2008. The name change provided the company and its customers with a clearer vision to “be the best provider of financial security in America.”

Today, Country Financial continues to serve customers in both rural and urban settings nationwide.

Claims Process

To file a claim with Country Financial, click here.

When you file a claim with Country Financial, it’ll be assigned to a claim representative. The rep will call you to further discuss the details and damages of your incident. From there, your claim will be reviewed and assessed to figure out what will be covered under your insurance policy. Finally, your claim is resolved and closed.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
COUNTRY Financial
1701 N Towanda Ave
Bloomington, IL 61701-2057

Customer Service Number: 866-COUNTRY (866-268-6879)