Compare Travelers vs. Titan Insurance

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Travelers and Titan are some big names in the insurance industry. Travelers was founded in 1864, Titan was founded later in 1925. Both companies have their noted strengths and weaknesses. For instance, both company is well liked for their flexible payment plans. Titan has great J.D. Power rankings, but only allows customers to file claims over the phone.

On the other hand, Travelers has great GAP coverage, but has a low customer satisfaction score. Nevertheless, both Travelers and Titan have a good amount of driver discounts to offer their customers.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Travelers Titan
Best If Travelers
  • You need flexible payment plans or GAP coverage
Titan
  • You want a lot of discounts and flexible payment plans
Worst If Travelers
  • You value customer satisfaction or a strong website
Titan
  • You want to file a claim online (you can only file claims by phone with Titan)

Special Car Insurance Discounts

Travelers Titan
Travelers

Travelers IntelliDrive Program
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days (two to three months), you drive around with the IntelliDrive device in place, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount
Owning a hybrid or electric car helps save energy and thus helps the environment. If you happen to drive one of these vehicle types, you can save up to 10 percent on your auto insurance with Travelers. It’s the company’s way of rewarding customers who decide to have a positive impact on the environment by owning a hybrid or electric car.

Titan

Association Membership is a discount that is granted to customers who are active members of any club specifically recognized by Titan.

The Advance Quote Discount is given to those who get insurance quotes eight or more days before their current policy expires.

The Farm Use Discount helps save money when you add agricultural vehicles in your possession to your auto insurance policy.

Travelink Discount applies only to collision coverage and a vehicle that is individually owned by an employee whose employer is participating in an approved traffic mitigation program. Annual recertification is required.

EFT Discount saves you money when you opt to pay your monthly insurance premium electronically. Less paper wasted, more money saved!

Standard Car Insurance Discounts

Bundling Coverage Discounts Travelers Titan
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Travelers Titan
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Travelers Titan
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Travelers Titan
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Travelers Titan
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Travelers Titan
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Travelers Car Insurance Titan Insurance
2016 34 1
2015 46 4
2014 29 4
2013 165 1

U.S. Auto Insurance Shopping Study (2016)

Travelers Car Insurance Titan Insurance
Overall Purchase Experience Above average Average
Policy Offerings Average Average
Pricing Above average Average
Local Agent Average Average
Call Center Representative Above average Average
Insurer Website -- Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

Travelers Car Insurance Titan Insurance
Overall Satisfaction Average Above average
First Notice of Loss Average Above average
Service Interaction Average Above average
Appraisal Average Above average
Repair Process Average Above average
Rental Car Experience Below average Average
Settlement Average Average

Financial Strength Ratings

Travelers Car Insurance Titan Insurance
A.M. Best A++ A+
Moody's Aa2 --
S&P's AA --

Mobile Apps

Travelers Titan
Travelers

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here

Titan

Titan Mobile allows you to find a local insurance agent, view your policy, pay premiums, and even get instant help with a claim. To download the app for iPhone or Android, click here

Roadside Assistance

Travelers Titan
Travelers

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If your stranded and need rental car service Travelers will reimburse you for $200 a day for meals and lodging if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.

Titan

Titan Emergency Roadside Assistance

Adding roadside coverage to your auto policy can greatly benefit you out on the road. Titan works with a network of nationwide roadside service providers to give you 24/7 coverage in the event of a breakdown. Roadside Assistance is purchased as an addition to your existing insurance policy with Titan.

Roadside assistance services include:

  • Towing
  • Tire change
  • Battery jump start
  • Gas delivery
  • Lock-out service
  • Vehicle extrication -(winching)