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Compare Travelers vs. National General Insurance
Get affordable car insurance quotes from top companies like Travelers and National General Compare Auto Insurance RatesTravelers and National General are two strong competitors in the world of insurance. Travelers is a preferred provider because of its flexible payment plans and GAP coverage. National General is a preferred provider for customer affiliated with the General Motors Club.
On the other hand, National General has very high premiums. And Travelers customers have complained about the customer service experience. Nonetheless, both companies have excellent financial strength.
So which one offers the discounts, services, and customer ratings that best fit your car insurance wants and needs? Keep reading to find out.
Best If/Worst If
| Best If |
Travelers
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National General
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| Worst If |
Travelers
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National General
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Special Car Insurance Discounts
Travelers
Travelers IntelliDrive ProgramIf you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days, you drive with the IntelliDrive device, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving. Hybrid/Electric Vehicle DiscountOwning a hybrid or electric car helps save energy and help the environment. If you drive one of these vehicles, you can save up to 10 percent on your auto insurance with Travelers. It’s how the company rewards customers who decide to have a positive impact on the environment by owning one. |
National General
National General SmartDiscounts.National General says that switching to them saves customers an average of $442 a year. And that’s before applying SmartDiscounts to your policy!
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Compare QuotesStandard Car Insurance Discounts
| Bundling Coverage Discounts | Travelers | National General |
|---|---|---|
| Multi-Car | ||
| Home and Car | ||
| Car and Life | ||
| Vehicle Type and Safety Features | Travelers | National General |
| Alternative Fuel | ||
| Electronic Stability Control (ESC) | ||
| Anti-Lock Brake | ||
| Anti-Theft | ||
| Passive Restraint | ||
| New Car | ||
| Economy Car | ||
| Utility Vehicle | ||
| Farm or Ranch Vehicle | ||
| Driving Record and Insurance History | Travelers | National General |
| Accident Free/Good Driver | ||
| Prior Insurance | ||
| Long Term Policy Holder | ||
| Defensive Driving Course | ||
| Student, Professional, and Club Memberships | Travelers | National General |
| Affinity Group | ||
| College Graduate | ||
| Good Student | ||
| Resident Student | ||
| Organization or Club Membership | ||
| Farm Bureau Member | ||
| Military | ||
| Special Circumstances | Travelers | National General |
| Telematics Device | ||
| Low Mileage | ||
| Short Commute | ||
| Days Per Week Driven | ||
| Other Discounts | Travelers | National General |
| Married | ||
| Paid in Full | ||
| Advance Renewal | ||
| Electronic Funds Transfer | ||
| Senior Driver | ||
| 55 and Retired |
Consumer Complaint Data
| Travelers Auto Insurance | National General Car Insurance | |
|---|---|---|
| 2016 | 34 | 69 |
| 2015 | 46 | 74 |
| 2014 | 29 | 50 |
| 2013 | 165 | 30 |
U.S. Auto Insurance Shopping Study (2016)
| Travelers Auto Insurance | National General Car Insurance | |
|---|---|---|
| Overall Purchase Experience | Above average | |
| Policy Offerings | Average | |
| Pricing | Above average | |
| Local Agent | Average | |
| Call Center Representative | Above average | |
| Insurer Website | -- |
U.S. Auto Insurance Claims Satisfaction Study (2015)
| Travelers Auto Insurance | National General Car Insurance | |
|---|---|---|
| Overall Satisfaction | Average | |
| First Notice of Loss | Average | |
| Service Interaction | Average | |
| Appraisal | Average | |
| Repair Process | Average | |
| Rental Car Experience | Below average | |
| Settlement | Average |
Financial Strength Ratings
| Travelers Auto Insurance | National General Car Insurance | |
|---|---|---|
| A.M. Best | A++ | A- |
| Moody's | Aa2 | -- |
| S&P's | AA | BBB+ |
Mobile Apps
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Travelers
Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the Travelers Mobile app here. |
National General
National General Insurance’s Claims App is fairly unique in that it actually puts you in contact with a National General claims service consultant. In addition, you can use the app to submit a claim online or request a towing service. To learn more about and download the app, click here. |
Roadside Assistance
Travelers
Travelers Roadside AssistanceTravelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium. Basic Roadside AssistanceServices covered
Premier Roadside AssistanceCovers all services in the basic package and:
If you're stranded and need a rental car Travelers will reimburse you for $200 a day. But only if you break down over 100 miles from home.
Up to $500 limit for items damaged or stolen in the breakdown or incident. Contact Phone NumberTravelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here. |
National General
National General Motor Club Roadside AssistanceGives those insured by National General a membership plan for three levels of roadside assistance coverage. It's similar to other full suite roadside assistance memberships. You get travel discounts on restaurants, hotels, car rental and more. Coverage extends to all family members in any vehicle you're driving Motor Club BasicCost per year: Single - $59. Couple - $69.
Motor Club StandardCost per year: Single - $79. Couple - $94. Each Dependent - $15.
Motor Club EliteCost per year: Single - $89. Couple - $99. Family - $119.
Contact Phone NumbersRoadside Assistance Hotline 888-310-4173 Customer Service 888-310-4173 Trip Routing 888-310-4173 By signing up for the National General Motor Club, you’ll get access to roadside assistance benefits. The GM Motor Club offers 24/7 roadside assistance and no hidden fees. |