Compare AIG vs. The Hartford Insurance

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AIG and Hartford are two strong competitors in the auto insurance industry. The Hartford was founded in 1810, over 100 years before AIG—which was founded in 1919. Hartford is the first insurance company to offer auto and home insurance to AARP members, where AIG was ranked the #1 commercial insurer in the US and Canada. However, both companies could work on bettering their customer service support.

Still, they both have excellent J.D. Power ratings and financial strength. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  AIG The Hartford
Best If AIG
  • You want a wide selection of insurance products
The Hartford
  • You’re also an AARP member
Worst If AIG
  • You want to establish close, strong relationships with your insurance agent--the company is so big that forming connections can be difficult
The Hartford
  • You want or need 24-hour customer support for more than just claim-related issues

Special Car Insurance Discounts

AIG The Hartford
AIG

AIG provides roadside services such as gas, oil, tire, or battery replacement. It also covers labor expenses and delivery costs up to a certain amount. 

The Hartford

The Hartford offers multiple discounts to save you money on your auto insurance premium. These discounts include:

  • Bundle Insurance Savings discount
  • Anti-Theft Device discount
  • Air Bags discount
  • Defensive Driver Course discount
  • Vehicle Fuel Type discount
  • Driver Training discount
  • Good Student discount

Standard Car Insurance Discounts

Bundling Coverage Discounts AIG The Hartford
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features AIG The Hartford
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History AIG The Hartford
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships AIG The Hartford
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances AIG The Hartford
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts AIG The Hartford
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

AIG Insurance The Hartford Car Insurance
2016 11 30
2015 29 72
2014 22 69
2013 17 67

U.S. Auto Insurance Shopping Study (2016)

AIG Insurance The Hartford Car Insurance
Overall Purchase Experience Among the best
Policy Offerings Among the best
Pricing Among the best
Local Agent Average
Call Center Representative Average
Insurer Website Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

AIG Insurance The Hartford Car Insurance
Overall Satisfaction Above average
First Notice of Loss Above average
Service Interaction Below average
Appraisal Average
Repair Process Among the best
Rental Car Experience Average
Settlement Above average

Financial Strength Ratings

AIG Insurance The Hartford Car Insurance
A.M. Best A- A
Moody's A1 A2
S&P's A+ A

Mobile Apps

AIG The Hartford
AIG The Hartford

The Hartford Smartphone App for Auto and Home lets you manage your insurance policies directly and conveniently from your mobile device. You can store and view your ID cards, pay your premiums, and track any claims you’ve made. Even without having to log in, you’ll have access to roadside assistance as well as an emergency checklist. Also available is a repair service finder, replacement vehicle locator, insurance agent locator, and much more. To download the app for iPhone or Android, click here

Roadside Assistance

AIG The Hartford
AIG The Hartford

The Hartford Towing and Labor

Towing and Labor coverage is available on your existing auto insurance policy. It covers the tow and labor costs, but does not cover additional parts needed for repairs to the car.

The Hartford offers Towing and Labor coverage, which includes all the services that a standard roadside assistance package would have.

Services Covered

  • Towing
  • Tire repair
  • Battery service
  • Gas delivery

Contact Phone Number

For immediate roadside assistance/claims service, call 1 (800) 322-7789.