A couple of the most well-known competitors in insurance world are Travelers and Mercury. Travelers was ranked #3 auto insurer in 2015. Additionally, Travelers offers its customers flexible payment plans and GAP coverage. But it lacks helpful customer service.
Whereas, Mercury offers its customers a great variety of discounts and a prompt claims service. But they also lack good customer service and sometimes raised rates without advanced notice. Nonetheless, both companies have outstanding financial strength.
So which one offers the discounts, services, and customer ratings that best fit your car insurance wants and needs? Keep reading to find out.
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days, you drive with the IntelliDrive device, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.
Owning a hybrid or electric car helps save energy and help the environment. If you drive one of these vehicles, you can save up to 10 percent on your auto insurance with Travelers. It’s how the company rewards customers who decide to have a positive impact on the environment by owning one.
Comparing quotes is the best way to get your lowest rates from top insurers like Travelers and Mercury. QuoteWizard is an independent company that helps you find your right policy at your best rate.
| Bundling Coverage Discounts | Travelers | Mercury |
|---|---|---|
| Multi-Car | ||
| Home and Car | ||
| Car and Life | ||
| Vehicle Type and Safety Features | Travelers | Mercury |
| Alternative Fuel | ||
| Electronic Stability Control (ESC) | ||
| Anti-Lock Brake | ||
| Anti-Theft | ||
| Passive Restraint | ||
| New Car | ||
| Economy Car | ||
| Utility Vehicle | ||
| Farm or Ranch Vehicle | ||
| Driving Record and Insurance History | Travelers | Mercury |
| Accident Free/Good Driver | ||
| Prior Insurance | ||
| Long Term Policy Holder | ||
| Defensive Driving Course | ||
| Student, Professional, and Club Memberships | Travelers | Mercury |
| Affinity Group | ||
| College Graduate | ||
| Good Student | ||
| Resident Student | ||
| Organization or Club Membership | ||
| Farm Bureau Member | ||
| Military | ||
| Special Circumstances | Travelers | Mercury |
| Telematics Device | ||
| Low Mileage | ||
| Short Commute | ||
| Days Per Week Driven | ||
| Other Discounts | Travelers | Mercury |
| Married | ||
| Paid in Full | ||
| Advance Renewal | ||
| Electronic Funds Transfer | ||
| Senior Driver | ||
| 55 and Retired |
| Travelers Auto Insurance | Mercury Car Insurance | |
|---|---|---|
| 2016 | 34 | 71 |
| 2015 | 46 | 92 |
| 2014 | 29 | 105 |
| 2013 | 165 | 83 |
| Travelers Auto Insurance | Mercury Car Insurance | |
|---|---|---|
| Overall Purchase Experience | Above average | Above average |
| Policy Offerings | Average | Above average |
| Pricing | Above average | Above average |
| Local Agent | Average | Average |
| Call Center Representative | Above average | Average |
| Insurer Website | -- | -- |
| Travelers Auto Insurance | Mercury Car Insurance | |
|---|---|---|
| Overall Satisfaction | Average | Average |
| First Notice of Loss | Average | Average |
| Service Interaction | Average | Average |
| Appraisal | Average | Below average |
| Repair Process | Average | Below average |
| Rental Car Experience | Below average | Average |
| Settlement | Average | Average |
| Travelers Auto Insurance | Mercury Car Insurance | |
|---|---|---|
| A.M. Best | A++ | A+ |
| Moody's | Aa2 | -- |
| S&P's | AA | -- |
|
Travelers
Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the Travelers Mobile app here. |
Mercury
Mercury PortalThis app lets you manage your auto insurance policies from your mobile device. You can: pay your auto bills, view your policy information, contact your agent, and request policy changes. You can even view your policy claims and payment history. |
Travelers
Travelers Roadside AssistanceTravelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium. Basic Roadside AssistanceServices covered
Premier Roadside AssistanceCovers all services in the basic package and:
If you're stranded and need a rental car Travelers will reimburse you for $200 a day. But only if you break down over 100 miles from home.
Up to $500 limit for items damaged or stolen in the breakdown or incident. Contact Phone NumberTravelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here. |
Mercury
Mercury Roadside AssistanceMercury's roadside assistance coverage offers the following services:
If services are done by a provider outside of the Mercury program, you'll have to pay the costs upfront, but you can request reimbursement from Mercury. Contact Phone NumberCall the hotline (800) 519-6478. |