Titan Insurance

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This profile will tell you everything you need to know about Titan Insurance. You’ll learn which states the company serves and where the company fits in terms of its financial strength. We also tell you how consumers view their experience with the company and share with you information on the many discounts it offers. Finally, we’ll walk you through how Titan Insurance handles its claims process. From there, you’ll have all the tools you need to decide whether Titan Insurance is the right insurance provider for you.

Best If

  • You want a lot of discounts and flexible payment plans

Worst If

  • You want to file a claim online (you can only file claims by phone with Titan)

By The Numbers

  • Titan offers auto insurance in the following states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Maryland, Mississippi, Nevada, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and West Virginia

Consumer Reviews

  • USInsuranceAgents.com
    • Gave Titan 1.5 out of 5 stars
    • Many consumers raved about Titan’s reasonable rates and prices, and about its helpful customer service
    • However, many also criticized Titan’s limited resources and history of charging extra fees
  • ExpertInsuranceReviews.com
    • Gave Titan 2.5 out of 5 stars
    • Said that Titan is known for its affordable insurance rates but does not do well on that promise and often raises them
    • Criticized Titan for raising rates for drivers who have good driving records
  • Better Business Bureau
    • Since Nationwide is its parent company, Titan shares its A+ rating
    • The company’s length of time in business, comparingly small complaint volume, and resolution of complaints all contributed to its score

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
1
-75%
2015
4
2014
4
+300%
2013
1
--
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 786 — below average
  • Central: 789 — far below average
  • Florida: 803 — below average
  • Mid-Atlantic: 802 — below average
  • New England: 778 — below average
  • New York: 806 — slightly below average
  • North Central: 828 — slightly below average
  • Northwest: 781 — far below average
  • Southeast: 814 — below average
  • Southwest: N/A
  • Texas: 797 — far below average

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Average
Policy Offerings
Average
Pricing
Average
Local Agent
Average
Call Center Representativ
Average
Insurer Website
Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Above average
First Notice of Loss
Above average
Service Interaction
Above average
Appraisal
Above average
Repair Process
Above average
Rental Car Experience
Average
Settlement
Average
Source: J.D. Power

Financial Ratings

A+
A.M. Best
Superior rating; second-highest possible
--
Moody's
--
--
S&P's
--

Market Share

Nationwide is the parent company of Titan Insurance. As of 2015, Nationwide’s market share is 3.33 percent, making it the seventh-largest auto insurer in the US. It has written $19.57 billion in Property and Casualty premiums. 

Typical Discounts

Association Membership is a discount that is granted to customers who are active members of any club specifically recognized by Titan.

The Advance Quote Discount is given to those who get insurance quotes eight or more days before their current policy expires.

The Farm Use Discount helps save money when you add agricultural vehicles in your possession to your auto insurance policy.

Travelink Discount applies only to collision coverage and a vehicle that is individually owned by an employee whose employer is participating in an approved traffic mitigation program. Annual recertification is required.

EFT Discount saves you money when you opt to pay your monthly insurance premium electronically. Less paper wasted, more money saved!

Roadside Assistance

Titan Emergency Roadside Assistance

Adding roadside coverage to your auto policy can greatly benefit you out on the road. Titan works with a network of nationwide roadside service providers to give you 24/7 coverage in the event of a breakdown. Roadside Assistance is purchased as an addition to your existing insurance policy with Titan.

Roadside assistance services include:

  • Towing
  • Tire change
  • Battery jump start
  • Gas delivery
  • Lock-out service
  • Vehicle extrication -(winching)

Mobile Apps

Titan Mobile allows you to find a local insurance agent, view your policy, pay premiums, and even get instant help with a claim. To download the app for iPhone or Android, click here

History

Titan Insurance Company is a subsidiary of Nationwide Insurance. Nationwide is one of the largest insurance companies in the country and has been providing customers with insurance for more than 80 years.

Claims Process

To file a personal auto claim with Titan, call 1(800) 926-3168. To file a commercial auto claim, you can call 1(800) 888-8424.

Titan’s claims process mainly operates by telephone. For more information about claims with Titan, click here.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
Titan
P.O. Box 6838
Cleveland, OH 44101

Customer Service Phone Number: 1 (800) 926-3168