The Hartford Car Insurance

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This profile will tell you everything you need to know about The Hartford Insurance. You’ll learn which states the company serves and where the company fits in terms of its financial strength. We also provide insights into how consumers view their experience with the company, as well as information on the many discounts it offers. Finally, we’ll walk you through how The Hartford handles its claims process. From there, you’ll have all the tools you need to decide whether The Hartford is the right insurance provider for you.

Best If

  • You’re also an AARP member

Worst If

  • You want or need 24-hour customer support for more than just claim-related issues

By The Numbers

  • The Hartford currently has about 17,400 employees
  • It has made $18.4 billion in revenue as of December 2015
  • More than 100 offices nationwide
  • Offers insurance in all 50 states

Consumer Reviews

  • TopTenReviews.com
    • Ranked The Hartford 11th in auto insurance providers for 2016 with a score of 7.13 out of 10
    • Liked that the company collaborates with AARP to offer multiple discounts
    • Criticized the agency’s lack of 24-hour customer support for issues unrelated to claims
  • Reviews.com
    • Raved about The Hartford's excellent claims management and support
    • Liked the company's partnership with AARP as it helps provide a wide variety of discounts
    • Criticized its limited learning resources on its website
  • Better Business Bureau
    • Gave The Hartford an A- rating, though it is not BBB accredited
    • One thing that hurt The Hartford's ratings was its failure to respond to a complaint filed with the BBB

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
30
-58%
2015
72
2014
69
+3%
2013
67
--
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 810 — above average
  • Central: 816 — among the best
  • Florida: 834 — among the best
  • Mid-Atlantic: 817 — about average
  • New England: 792 — about average
  • New York: 792 — below average
  • North Central: 819 — above average
  • Northwest: 806 — about average
  • Southeast: N/A
  • Southwest: 829 — among the best
  • Texas: N/A

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Among the best
Policy Offerings
Among the best
Pricing
Among the best
Local Agent
Average
Call Center Representativ
Average
Insurer Website
Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Above average
First Notice of Loss
Above average
Service Interaction
Below average
Appraisal
Average
Repair Process
Among the best
Rental Car Experience
Average
Settlement
Above average
Source: J.D. Power

Financial Ratings

A
A.M. Best
A Excellent rating; third-highest possible
A2
Moody's
High quality with very low risk; sixth-highest possible rating
A
S&P's
Strong; sixth-highest possible rating

Market Share

According to the NAIC, The Hartford’s market share was 1.89 percent in 2015, making it the 12th-largest insurer in the nation. In that same year, the company wrote $11.14 billion in Property and Casualty premiums. 

Typical Discounts

The Hartford offers multiple discounts to save you money on your auto insurance premium. These discounts include:

  • Bundle Insurance Savings discount
  • Anti-Theft Device discount
  • Air Bags discount
  • Defensive Driver Course discount
  • Vehicle Fuel Type discount
  • Driver Training discount
  • Good Student discount

Roadside Assistance

The Hartford Towing and Labor

Towing and Labor coverage is available on your existing auto insurance policy. It covers the tow and labor costs, but does not cover additional parts needed for repairs to the car.

The Hartford offers Towing and Labor coverage, which includes all the services that a standard roadside assistance package would have.

Services Covered

  • Towing
  • Tire repair
  • Battery service
  • Gas delivery

Contact Phone Number

For immediate roadside assistance/claims service, call 1 (800) 322-7789.

Mobile Apps

The Hartford Smartphone App for Auto and Home lets you manage your insurance policies directly and conveniently from your mobile device. You can store and view your ID cards, pay your premiums, and track any claims you’ve made. Even without having to log in, you’ll have access to roadside assistance as well as an emergency checklist. Also available is a repair service finder, replacement vehicle locator, insurance agent locator, and much more. To download the app for iPhone or Android, click here

History

The Hartford started out in 1810 focusing on fire insurance. Fifteen years after the fact, it wrote its first insurance policy for a higher learning institution, Yale University. A fire in 1835 that destroyed New York’s financial district ignited the spark for The Hartford to prove itself. A meeting of directors called by the company’s president at the time encouraged them to pledge their personal fortunes in order to rebuild the insurance claims.

Throughout the 19th century, The Hartford served many famous figures. Even President Abraham Lincoln trusted The Hartford by purchasing a fire insurance policy. Robert E. Lee, commander of the Confederate Army, also purchased a home insurance policy from the company for his property in Virginia.

As time passed and technologies advanced, so did The Hartford. Early into the 20th century, the company formed its Accident and Indemnity Company to provide a wide variety of insurance coverage. It also continued to provide insurance coverage to all sorts of Americans, including famous figures like Babe Ruth and President Dwight D. Eisenhower. The Hartford even insured some of the largest construction projects ever, such as the Hoover Dam and Golden Gate Bridge. By 1984, The Hartford had become the only insurance company to provide auto and home insurance to AARP members.

In the last 15 years, The Hartford has achieved many milestones. In 2003, it became a founding partner of the US Paralympics, and it celebrate its 200th anniversary in 2010.

Claims Process

To file a claim with The Hartford, click here.

Like many insurance companies, The Hartford has a similar claims process. After reporting the accident, you’re assigned a claims representative to help you throughout the remainder of your claim. After damage is assessed and an estimate is made, you can track your claim either on line or through your representative.

The Hartford also provides some services in the event of an accident to help get you back on the road, such as:

  • Auto Repair Network
  • Full Glass Coverage
  • Rental Car Services

You can also call to report a claim at 1-800-243-5860

Contact Information

Claims Site
Customer Service Site

Mailing Address:
The Hartford Financial Services Group, Inc.
690 Asylum Avenue,
Hartford, CT 06155

Customer Service Phone Number: 1-877-896-9320