Safeco Insurance

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This profile will tell you everything you need to know about Safeco Insurance. You’ll learn which states the company serves and where the company fits in terms of financial strength. We also provide details about how consumers view their experience with the company, as well as share information on the many discounts it offers. Finally, we’ll walk you through how Safeco Insurance handles its claims process. From there, you’ll have all the tools you need to decide whether Safeco Insurance is the right insurance provider for you.

Best If

  • You want a lot of discounts on your home and auto policies

Worst If

  • You want fast and easy follow-up

By The Numbers

  • Safeco offers insurance in all 50 states and Washington, D.C.

Consumer Reviews

  • WalletHub.com
    • Gave Safeco a rating of 4 out of 5 stars
    • Many consumers raved about Safeco’s reasonable pricing and automatic renewal options
    • However, some consumers criticized the company’s lack of follow-up on questions regarding policies
  • Reviews.com
    • Liked the company’s single loss deductible feature that lets customers pay a one-sum deductible if both home and automobiles are damaged in the same event
    • Criticized its limited discounts and lack of ability to file a claim by methods other than a phone call
  • Better Business Bureau
    • BBB chose to attribute Liberty Mutual’s rating to Safeco since it is the owner of the insurance company; thus, Safeco has an A+ rating and has been BBB accredited since 1931
    • Its length of time in business and response rate to complaints contributed to its high score

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
152
-28%
2015
210
2014
274
+2%
2013
269
--
Source: National Association of Insurance Commissioners

J.D. Power ratings by region (out of 1000)

  • California: 791 — about average
  • Central: 815 — above average
  • Florida: 793 — below average
  • Mid-Atlantic: N/A
  • New England: 771 — below average
  • New York: N/A
  • North Central: 776 — below average
  • Northwest: 784 — below average
  • Southeast: 782 — below average
  • Southwest: 791 — below average
  • Texas: N/A

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Average
Policy Offerings
Average
Pricing
Average
Local Agent
Average
Call Center Representativ
Below average
Insurer Website
--

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
Average
First Notice of Loss
Above average
Service Interaction
Average
Appraisal
Average
Repair Process
Average
Rental Car Experience
Above average
Settlement
Average
Source: J.D. Power

Financial Ratings

A
A.M. Best
Excellent rating; third-highest possible
A2
Moody's
High quality with low risk; sixth-highest possible rating
A-
S&P's
Strong; third-highest possible rating

Market Share

Liberty Mutual is the parent company of Safeco Insurance. As of 2015, Liberty Mutual’s market share is 5.07 percent, according to the NAIC. The fourth-largest insurer in the nation, the company wrote $29.85 billion in property and casualty premiums. 

Typical Discounts

Safeco has a wide range of discounts that can help save you tons on your auto insurance policy.

Some of its basic discounts include the following:

  • Safeco Package
    • This discount combines three features: coverage, savings, and convenience.
    • Coverage
      • You can choose from an array of coverage options for both home and auto policies
      • Safeco also offers coverage enhancements like Equipment Breakdown Coverage or Roadside Assistance
    • Savings
      • The Safeco Package can save you up to 15 percent when you combine your home and auto policies
      • Single Loss Deductible
        • Picture this scenario: your home is damaged, and one of your vehicles is also damaged as part of the same event. If this ever happens, you may only have to pay a one lump sum deductible.
    • Convenience
      • You can choose between a six-month and annual auto policy
      • Combine billing statements for all your policies to take care of everything in one single place
      • Align renewal dates so you only have to keep track of one instead of multiple
  • Safeco Safety Rewards
    • With Safety Rewards, you can lower your insurance costs on the following conditions:
      • Diminishing Deductible: Your deductible will decrease every renewal period as long as there are no claims filed against your policy
      • Accident Forgiveness: After being with Safeco Insurance a certain number of years, the first accident is waived from your policy
      • Accident Prevention: Drivers aged 55 and older typically can complete an accident prevention course and thus be eligible for this discount
      • Teen Safety Rewards
        • These are to encourage your teen to drive more safely. Teens behind the wheel can earn discounts such as:
          • Good student discount
          • Driving training discount
          • Tips for teen drivers discount
  • Low Mileage Discount
    • If your car spends more time in your driveway or garage than it does out on the road, you may qualify for this discount and save up to 20 percent
    • The one condition is that you have to drive less than 8,000 miles a year
  • Safeco RightTrack
    • RightTrack is a small device that plugs into your vehicle and monitors your driving habits. Just by signing up for this discount, you can initially save 5 percent off your car insurance premium
    • After 90 days of using RightTrack, you may be eligible to earn up to a 30 percent discount if your driving habits have been great

Roadside Assistance

Safeco Roadside Assistance

Roadside Assistance with Safeco provides policy holders additional coverage for 24/7 roadside service. An insured car with roadside assistance coverage is eligible for services along with insured RV's and motorcycles.

Roadside Services Covered:

  • Towing
  • Flat tire
  • Battery service
  • Fuel and Fluids
  • Lockout

Contact Phone Number

Safeco Roadside Assistance Hotline: 1-877-762-3101

Roadside assistance operates 24 hours a day, 7 days a week.

Mobile Apps

Unfortunately, Safeco doesn’t have a mobile app for auto insurance, but it does have one for homeowners insurance.

The Safeco Home Inventory App lets you easily catalog all your valuables and belongings in your home. You can keep track of all your items by room or category, and view your inventory should something happen to your home. Download the app here.

History

Seattle’s Hawthorne K. Dent founded what is now known as Safeco Insurance in 1923. It originally operated as the General Insurance Company of America. Over the years, “The General” spread its success across the country and down the West Coast.

In 1953, the company added a branch called Selective Auto and Fire Insurance Company of America, otherwise known as SAFECO. The key to the company’s success lied in its use of computer automation tools, and led the company to eventually change its name to Safeco Corporation.

Safeco has been a part of Liberty Mutual Insurance since 2008. Its focus today is personal insurance, but it still offers a comprehensive mix of coverage and policies to families seeking the best protection possible.

Claims Process

To file a claim with Safeco Insurance, click here. Or call 1 (800) 332-3226.

After the accident and once you’re safe and sound, call Safeco immediately to file your claim. A representative will contact you within one business day to further assess your claim and gather more details.

Your damages will be assessed and you’ll receive estimates and repairs. From there, Safeco will guide you through the remainder of the claims process to ensure your claim goes as smoothly and hassle-free as possible.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
*For documents and photos*

Safeco Insurance
PO Box 515097
Los Angeles, CA 90051

Customer Service Phone Number: 1 (800) 332-3226