SafeAuto Insurance

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This profile will tell you everything you need to know about SafeAuto. You’ll learn which states the company serves and where the company fits in terms of its financial strength. We also provide show you how consumers view their experience with the company, as well as share information on the many discounts it offers. Finally, we’ll walk you through how SafeAuto handles its claims process. From there, you’ll have all the tools you need to decide whether SafeAuto is the right insurance provider for you.

Best If

  • You want incredibly low insurance rates

Worst If

  • You want a quick claims process

By The Numbers

  • SafeAuto offers state minimum car coverage and full comprehensive and collision coverage in these 16 states: Arizona, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia
  • SafeAuto Employs 700-plus agents in its Columbus, Ohio, headquarters

Consumer Reviews

  • USInsuranceAgents.com
    • Gave SafeAuto 3.5 out of 5 stars
    • Most consumers raved about SafeAuto’s affordability and great customer service<
    • However, some consumers criticized the company’s claims process
  • ConsumerAffairs.com
    • Gave SafeAuto 1.5 out of 5 stars based on 66 reviews and 69 ratings
    • Some consumers raved about the low prices on insurance premiums
    • However, many consumers complained about the company taking too long during the claims process and not operating in a timely fashion
  • Better Business Bureau
    • Gave SafeAuto an A+ rating; BBB accredited since 1997
    • The company’s length of time in business as well as its response and resolution of complaints contributed to its perfect score

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
46
-44%
2015
82
2014
105
+192%
2013
36
--
Source: National Association of Insurance Commissioners

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Policy Offerings
Pricing
Local Agent
Call Center Representativ
Insurer Website

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
First Notice of Loss
Service Interaction
Appraisal
Repair Process
Rental Car Experience
Settlement
Source: J.D. Power

Financial Ratings

--
A.M. Best
--
--
Moody's
--
--
S&P's
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Roadside Assistance

SafeAuto offers towing and roadside assistance as a coverage option for your auto insurance policy. With this coverage, towing services and certain repair costs will be covered so you and your car can get back on the road as soon as possible. 

Mobile Apps

The SafeAuto Mobile App lets you manage your insurance policy quickly and conveniently from your mobile device. With the app, you can pay your insurance premiums, view your insurance ID cards or policies, call customer service, and use the “Name Your Car” tool. To download the app for iPhone or Android, click here

History

SafeAuto Insurance Company was founded in Columbus, Ohio, in 1993. Its founders were Jon Diamond and Ari Deshe. Since its founding, SafeAuto has been a privately held carrier and provider of private-passenger auto insurance in the nonstandard insurance market.

SafeAuto is well-known for providing inexpensive insurance for consumers seeking the minimum amount of insurance coverage required by their respective states.

Claims Process

To file a claim with SafeAuto, click here.

After reporting your claim, the incident will be further assessed by a claims professional. From there, an estimate of damages will be provided. After the investigation confirms that SafeAuto can and will cover the damages, SafeAuto will issue the payment.

You can choose your own vehicle repair facility or let SafeAuto Select find you a nearby and reliable repair shop.

Contact Information

Claims Site
Customer Service Site

Mailing Address(es):

Corporate Offices
4 Easton Oval
Columbus, Ohio 43219
Customer Service
PO Box 182109
Columbus, OH 43218-2109
Accounting Department
Monthly Payments:
PO Box 145603
Cincinnati, OH 45250-5603

All Overnight Payments:
4 Easton Oval
Columbus, Ohio 43219

Any Correspondence or Application Payments:
PO Box 182208
Columbus, OH 43218-2109
Claims
4 Easton Oval
Columbus, OH 43219

Customer Service Phone Number: 1 (800) SAFEAUTO (1-800-723-3288)