Infinity

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This profile will tell you everything you need to know about Infinity Insurance. You’ll learn which states the company serves and where the company fits in terms of financial strength. We also detail how consumers view their experience with the company, as well as share information on the many discounts it offers. Finally, we’ll walk you through how Infinity Insurance handles its claims process. From there, you’ll have all the tools you need to decide whether Infinity Insurance is the right insurance provider for you.

Best If

  • You have an imperfect driving record/are a high-risk driver and want affordable insurance rates

Worst If

  • You want a lot of information on products or discounts without giving any personal information first

By The Numbers

  • Infinity offers insurance in all 50 states
  • Has 2,000+ employees
  • Approximately 13,000 independent agencies and brokers sell insurance through Infinity

Consumer Reviews

  • ExpertInsuranceReviews.com
    • Gave Infinity 2.5 out of 5 stars
    • Said that Infinity is notorious for denying claims, prolonging the claims process, and having poor customer service
    • However, the review also said that Infinity is one of the top non-standard auto insurers in the US, so it’s good for those with imperfect driving records
  • Better Business Bureau
    • Gave Infinity an A+ rating, though it is not BBB accredited
    • The company's length of time in business and resolution of complaints contributed to its score

Consumer Satisfaction and Financial Strength Ratings

Consumer Complaint Data

Year
Total Complaints
Percent Change
2016
85
-62%
2015
226
2014
124
+39%
2013
89
--
Source: National Association of Insurance Commissioners

U.S. Auto Insurance Shopping Study (2016)

Overall Purchase Experience
Policy Offerings
Pricing
Local Agent
Call Center Representativ
Insurer Website

U.S. Auto Insurance Claims Satisfaction Study (2015)

Overall Satisfaction
First Notice of Loss
Service Interaction
Appraisal
Repair Process
Rental Car Experience
Settlement
Source: J.D. Power

Financial Ratings

A
A.M. Best
A Excellent rating; third-highest possible
A2
Moody's
High quality with very low risk; sixth-highest possible rating
A
S&P's
Strong; sixth-highest possible rating

Typical Discounts

  • Multi-Car discount
  • Safe Driver discount
  • Paid-in-Full discount
  • Electronic Payment discount
  • Switch & Save discount

You can get the Multi-Car discount when you insure one or more car(s) on your Infinity auto insurance policy, and save up to 38 percent.

The Safe Driver discount can save you up to 25 percent for having a good driving record and, of course, no accidents.

The Paid-in-Full discount will save you up to 15 percent if you pay your insurance premium in one lump sum.

The Electronic Payment discount can save you dollars by simply switching to an automatic payment method. Plus, going paperless can help the environment!

Finally, the Switch & Save discount can save you 15 percent simply by switching your auto insurance policy to be with Infinity Insurance.

Roadside Assistance

Infinity DriverClub Roadside Assistance

Infinity DriverClub is a special offer that grants you access to 24/7 nationwide roadside assistance. Whether you’re out of gas, locked out of your car, have a flat tire or dead battery, DriverClub benefits will make sure you get back on the road. Membership is free, but you pay for assistance as needed.

The DriverClub is a free service that uses a nationwide network of service providers to get you roadside service at pre-negotiated low rates. While you still pay for roadside assistance, DriverClub gets you access to approved providers.

Roadside Services Covered

  • Towing
  • Tire change
  • Gas delivery
  • Locksmith
  • Jump start

Contact Phone Number

Please call our hotline at 1-800-367-3836 if you have a non-accident disablement.

Mobile Apps

Infinity Mobile app lets you manage your auto insurance policy on the go. With the app, you can easily make payments, view and track your claims, find repair shops, and view your insurance ID cards. To download the app for iPhone or Android, click here

History

Infinity Insurance was founded in 1955 in Anniston, Alabama. At the time, it was known as the Dixie Insurance Company. Fast forward to 1991, and Pennsylvania Company buys the Infinity Group. It was not until 2002 that the company’s named officially changed to Infinity Property and Casualty Corporation, when the American Financial Group transfers all common stock of Infinity and its sister companies. In 2003, the company officially went into public offering on NASDAQ.

Claims Process

To file a claim with Infinity, click here.

Once you file a claim, you’ll be assigned an Infinity Claims representative to handle the rest of the process. The rep may be assisted by an appraiser as well. You’ll be assigned a claim number to help keep track of your current and any future claims.

Contact Information

Claims Site
Customer Service Site

Mailing Address:
Infinity Insurance
2201 4th Avenue North
Birmingham, AL 35203

Customer Service Phone Number: 1-800-782-1020