Compare Travelers vs. The General Insurance

x

Which Company Will Save You the Most Money?

Compare Rates From These Top Companies

Compare Rates

The General and Travelers are both top companies in the insurance world. The General was founded in 1963, and Travelers was founded in 1864. Travelers is ranked #3 in top auto insurers for 2016, and offers excellent GAP coverage as well as flexible payment plans. Meanwhile, The General is liked for providing low premiums for drivers with flawed records, and for its easy online quoting services. However, The General’s customer satisfaction ratings are low, and Travelers’ website has mediocre resources. Still, Travelers ranks superior in financial strength to The General, and has 3 out of 5 stars from J.D. Power. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Travelers The General
Best If Travelers
  • You need flexible payment plans or GAP coverage
The General
  • You don’t have a perfect driving record but still want affordable insurance rates
Worst If Travelers
  • You value customer satisfaction or a strong website
The General
  • You want good customer service and consistency

Special Car Insurance Discounts

Travelers The General
Travelers

Travelers IntelliDrive Program
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days (two to three months), you drive around with the IntelliDrive device in place, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount
Owning a hybrid or electric car helps save energy and thus helps the environment. If you happen to drive one of these vehicle types, you can save up to 10 percent on your auto insurance with Travelers. It’s the company’s way of rewarding customers who decide to have a positive impact on the environment by owning a hybrid or electric car.

The General

Standard Car Insurance Discounts

Bundling Coverage Discounts Travelers The General
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Travelers The General
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Travelers The General
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Travelers The General
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Travelers The General
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Travelers The General
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Travelers Car Insurance The General Insurance
2016 34 13
2015 46 14
2014 29 3
2013 165 4

U.S. Auto Insurance Shopping Study (2016)

Travelers Car Insurance The General Insurance
Overall Purchase Experience Above average Above average
Policy Offerings Average Above average
Pricing Above average Above average
Local Agent Average Above average
Call Center Representative Above average --
Insurer Website -- --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Travelers Car Insurance The General Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Average
Service Interaction Average Above average
Appraisal Average Average
Repair Process Average Average
Rental Car Experience Below average Above average
Settlement Average Average

Financial Strength Ratings

Travelers Car Insurance The General Insurance
A.M. Best A++ A-
Moody's Aa2 --
S&P's AA --

Mobile Apps

Travelers The General
Travelers

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here

The General

The General Mobile App grants users easy access to their policy info on their mobile devices. It also lets them pay their insurance premiums, view their insurance ID cards, and even get a quote.

To download the app for iPhone, click here. To download the app for Android, click here.

Roadside Assistance

Travelers The General
Travelers

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If your stranded and need rental car service Travelers will reimburse you for $200 a day for meals and lodging if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.

The General

The General 24/7 Roadside Assistance

The General's roadside assistance plan is provided thru a partnership with Nation Safe Driver (NSD). Roadside assistance isn't purchased with you General auto insurance policy, it's a membership with Nation Safe Driver. Plans cost $10/month.

Services Covered

  • Towing
  • Battery service
  • Fuel delivery
  • Lock-out service