Compare Travelers vs. MetLife Insurance

Travelers and MetLife are a couple of the most top-rated companies in the auto insurance industry. Travelers is well liked for its flexible payment plans. MetLife is well liked for its helpful and knowledgeable representatives.

However, MetLife has a habit of cancelling policies without notice. And Travelers has subpar customer service and online platform. Still, both of these companies have excellent J.D. Power rankings and excellent financial strength.

So which one offers the discounts, services, and customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Travelers MetLife
Best If Travelers
  • You need flexible payment plans or GAP coverage
  • You want helpful, knowledgeable reps
Worst If Travelers
  • You value customer satisfaction or a strong website
  • You want a smooth follow-through with your agent/policy

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Comparing quotes is the best way to get the lowest rates from top insurers like Travelers and MetLife. QuoteWizard is an independent company that helps you find the right policy at the best rate.

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Special Car Insurance Discounts

Travelers MetLife

Travelers IntelliDrive Program

If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days, you drive with the IntelliDrive device, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount

Owning a hybrid or electric car helps save energy and help the environment. If you drive one of these vehicles, you can save up to 10 percent on your auto insurance with Travelers. It’s how the company rewards customers who decide to have a positive impact on the environment by owning one.


Deductible Savings Benefit

This discount can save you $50 for every year you don’t file an insurance claim. If you have a covered loss, you can also earn up to $250 and use that towards your insurance deductible.

12% Superior Driver Discount

You can earn up to 12 percent if you and every driver in your home has a great driving records.

20% MetRewards Discount

Save up to 20 percent through the MetRewards program. You’re eligible for the 20 percent option if you have no claims or violations for five years.

Standard Car Insurance Discounts

Bundling Coverage Discounts Travelers MetLife
Home and Car
Car and Life
Vehicle Type and Safety Features Travelers MetLife
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Travelers MetLife
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Travelers MetLife
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Special Circumstances Travelers MetLife
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Travelers MetLife
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Travelers Car Insurance MetLife Insurance
2016 34 181
2015 46 333
2014 29 305
2013 165 323

U.S. Auto Insurance Shopping Study (2016)

Travelers Car Insurance MetLife Insurance
Overall Purchase Experience Above average Below average
Policy Offerings Average Below average
Pricing Above average Below average
Local Agent Average Below average
Call Center Representative Above average Below average
Insurer Website -- --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Travelers Car Insurance MetLife Insurance
Overall Satisfaction Average Below average
First Notice of Loss Average Below average
Service Interaction Average Below average
Appraisal Average Average
Repair Process Average Below average
Rental Car Experience Below average Average
Settlement Average Below average

Financial Strength Ratings

Travelers Car Insurance MetLife Insurance
A.M. Best A++ A+
Moody's Aa2 Aa3
S&P's AA A+

Mobile Apps

Travelers MetLife

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here


MetLife US App

This app lets you securely access your account on the go. Use it to: report auto accidents, pay premiums, and submit any insurance claims you may have. The app has two unique features: one lets you find a dentist in your area. The the other provides access to vision providers near you.

To download the app for iPhone, click here. To download the app for Android, click here.

Roadside Assistance

Travelers MetLife

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If you're stranded and need a rental car Travelers will reimburse you for $200 a day. But only if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.


Contact Phone Number

For roadside assistance, call our hotline: 1-800-854-6011.