Compare State Farm vs. Infinity Insurance

Infinity and State Farm are two popular names in the auto insurance world. Infinity was founded in 1952, and State Farm was founded in 1922. State Farm was ranked the #4 auto insurer for 2016, and offers competitive discounts, excellent customer service, and strong online tools. Meanwhile, Infinity provides low premiums for high-risk drivers, and is a top non-standard auto insurer. However, Infinity has poor customer satisfaction ratings. Still, SF’s financial strength and J.D. Power ratings are superior to those of Infinity. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  State Farm Infinity
Best If State Farm
  • You want competitive discounts, strong mobile and online features, and high customer satisfaction
  • You have an imperfect driving record/are a high-risk driver and want affordable insurance rates
Worst If State Farm
  • You want mechanical breakdown coverage
  • You want a lot of information on products or discounts without giving any personal information first

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Special Car Insurance Discounts

State Farm Infinity
State Farm

Commercial Auto Insurance

If you’re a business owner and have vehicles (i.e. pickup trucks or box trucks), consider purchasing commercial auto insurance. It will cover you if an employee driving one of your business vehicles gets into an accident.

There are multiple coverage options for commercial auto insurance:

  • Bodily Injury Liability Coverage
  • Property Damage Liability Coverage
  • Personal Injury/Medical Payments Coverage
  • Collision Coverage
  • Comprehensive Coverage
  • Uninsured/Underinsured Motorists Coverage

There’s also Employers Non-Owned Liability Coverage (ENOL). This policy covers you if any of your employees use their own cars for business purposes. If they get into an accident, you won’t suffer any financial losses.

Classic Car Insurance

State Farm provides coverage for customers who own classic or antique cars. Its website also provides a brief guide that determines whether your car is eligible for Classic Car Insurance.

The coverages for this type of policy are:

  • Liability
  • Medical Payments/No Fault
  • Comprehensive
  • Collision
  • Uninsured/Underinsured Motor Vehicles
  • Emergency Road Service
  • Death, Dismemberment, and Loss of Sight
  • Loss of Earnings

Infinity Auto Discounts

  • Multi-Car discount. This awesome discount can save you up to 38 percent. You qualify when you insure one or more car(s) on your Infinity auto insurance policy.
  • Safe Driver discount. The Safe Driver discount can save you up to 25 percent for having a good driving record and no accidents.
  • Paid-in-Full discount. Pay your insurance premium in one lump sum. Save up to 15 percent on your bill. Not a bad deal.
  • Electronic Payment discount. This discount can save you dollars by simply switching to an automatic payment method. Plus, going paperless can help the environment!
  • Switch & Save discount. This discount can save you 15 percent simply by switching your auto insurance policy to be with Infinity Insurance.

Standard Car Insurance Discounts

Bundling Coverage Discounts State Farm Infinity
Home and Car
Car and Life
Vehicle Type and Safety Features State Farm Infinity
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History State Farm Infinity
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships State Farm Infinity
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Special Circumstances State Farm Infinity
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts State Farm Infinity
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

State Farm Car Insurance Infinity
2016 105 85
2015 155 226
2014 178 124
2013 135 89

U.S. Auto Insurance Shopping Study (2016)

State Farm Car Insurance Infinity
Overall Purchase Experience Above average
Policy Offerings Above average
Pricing Average
Local Agent Among the best
Call Center Representative --
Insurer Website Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

State Farm Car Insurance Infinity
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Above average
Appraisal Average
Repair Process Above average
Rental Car Experience Average
Settlement Average

Financial Strength Ratings

State Farm Car Insurance Infinity
A.M. Best A++ A
Moody's Aa1 A2
S&P's AA A

Mobile Apps

State Farm Infinity
State Farm

State Farm has seven mobile apps for your smartphone or web browser that can manage your insurance policies.

Pocket Agent

This app lets you:

  • View your insurance card
  • File or view a claim
  • Access Roadside Assistance
  • Connect with your local agent

You can also use it to pay any pending insurance premiums and deposit checks to your State Farm bank accounts. To make the app more secure, State Farm has added a fingerprint Touch ID feature you can use to login.


This app is powered by, a car shopping website. The app recognizes any vehicle you take a picture of from the back. It can tell you anything you want to know about it. You can learn its market value and even locate a nearby dealership. You could even do this while getting a State Farm auto insurance quote.

Steer Clear

This app encourages good, smart driving behaviors. It lets you earn discounts for driving well while teaching you safe driving behaviors. Some new features include driving tips for dangerous weather conditions and videos about others’ driving experiences.

Driver Feedback

This an app for drivers of all ages looking to improve their driving habits. The app focuses on the driving actions of accelerating, braking, and cornering, since they are the most risky behaviors. The app uses your phone’s accelerometer to measure and score these areas. And then it provides you with tips based on your results.

Driver Feedback Instructor Edition

This app was created with drivers-ed and parent instructors in mind. It helps instructors track the progress of their student drivers in a smart and easy way and give real-time feedback.

Drive Safe & Save Mobile

This app is a free app you can use to help save money on auto insurance. The gist is that the less you drive and safer you drive, the more you have a chance of saving. The app also includes a wifi option so you can save data on your phone plan.


This app makes the moving process that much easier. You can use MoveTools to virtually pack your belongings. The app has a feature that let you label your boxes and write down each one’s contents. That can help you keep track of them during the move.

To learn more and download any of these State Farm mobile apps, click here



Infinity Mobile app lets you manage your auto insurance policy on the go. With the app, you can easily make payments, view and track your claims, find repair shops, and view your insurance ID cards. To download the app for iPhone or Android, click here

Roadside Assistance

State Farm Infinity
State Farm

State Farm Emergency Road Service

This service can help if you need:

  • Mechanical labor
  • Towing
  • Delivery of gas
  • Tire change
  • Battery jump-start
  • Locksmith services

Or if your car is stuck somewhere.

Roadside Assistance Services Covered

  • Mechanical labor at the site of your car’s breakdown (up to 1 hour) minor labor at the site
  • Towing to the nearest repair service center. Must be near a public road, not in the middle of the campsite
  • Delivery of gas, oil, battery, or replacement tire (but will not pay for these items)
  • Locksmith labor to unlock the car covered up to 1 hour

Services Not Covered

  • Towing cost beyond the nearest repair service center
  • Labor costs beyond the first hour

Contact Phone Number

State Farm’s Emergency Road Service is available by calling 1 (877) 627-5757. Its website is here.


Infinity DriverClub

This is is a special offer that grants you access to 24/7 nationwide roadside assistance. If you’re out of gas, locked out, have a flat tire or dead battery, you're covered. DriverClub will make sure you get back on the road. Membership is free, but you pay for assistance as needed.

The DriverClub is a free service. It uses a nationwide network of service providers to get you roadside service at pre-negotiated low rates. While you still pay for roadside assistance, DriverClub gets you access to approved providers.

Roadside Services Covered

  • Towing
  • Tire change
  • Gas delivery
  • Locksmith
  • Jump start

Contact Phone Number

Call the hotline at 1-800-367-3836 if you have a non-accident disablement.