Compare Progressive vs. Travelers Insurance

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Which Company Will Save You the Most Money?

Compare Rates From These Top Companies

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Progressive and Travelers are two widely-known companies in the insurance world. Progressive was founded in 1937, and Travelers was founded in 1864. Both companies are top auto insurers for 2016, with Progressive ranked #9 and Travelers ranked #3. While Progressive is popular for its wide selection of discounts and unique driver tools, Travelers is liked for its affordable premiums, excellent GAP coverage and claims management services.

However, Progressive often fails to respond to consumer complaints and solicits over the phone quite often; Travelers, though ranked high, is known for having low customer satisfaction reviews. Still, both companies are financial strong and have good J.D. Power ratings.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Progressive Travelers
Best If Progressive
  • You want discounts and coverage (even for your pet!) or good-driving rewards
Travelers
  • You need flexible payment plans or GAP coverage
Worst If Progressive
  • You don’t want a lot of solicitations
Travelers
  • You value customer satisfaction or a strong website

Special Car Insurance Discounts

Progressive Travelers
Progressive

Name Your Price Tool

Progressive’s Name Your Price tool lets you choose the best insurance product for you based on your financial abilities. Finding which insurance policy best fits your budget can be done with the Name Your Price tool in three simple steps.

  1. Name your price: Tell Progressive your preferred monthly premium for car insurance.
  2. Review: Progressive will generate a policy that closely aligns with your price preferences. In addition, it will highlight any areas where you may fall short on coverage.
  3. Purchase: Now that you have the perfect policy, you can buy it and get the savings as well as the protection you need.

Snapshot with Progressive
Snapshot is a small device that plugs into your car’s ODB-II port. It turns on every time you turn on the engine in your car. Once Snapshot installs, it records your driving habits whenever you’re behind the wheel. It then uses what it learns from your driving to determine if you should be paying less for car insurance. Snapshot is a great way for individuals to save money. All you have to do is drive smart. To find out more about Snapshot or purchase one, click here.

Travelers

Travelers IntelliDrive Program
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days (two to three months), you drive around with the IntelliDrive device in place, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount
Owning a hybrid or electric car helps save energy and thus helps the environment. If you happen to drive one of these vehicle types, you can save up to 10 percent on your auto insurance with Travelers. It’s the company’s way of rewarding customers who decide to have a positive impact on the environment by owning a hybrid or electric car.

Standard Car Insurance Discounts

Bundling Coverage Discounts Progressive Travelers
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Progressive Travelers
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Progressive Travelers
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Progressive Travelers
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Progressive Travelers
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Progressive Travelers
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Progressive Car Insurance Travelers Car Insurance
2016 77 34
2015 153 46
2014 102 29
2013 34 165

U.S. Auto Insurance Shopping Study (2016)

Progressive Car Insurance Travelers Car Insurance
Overall Purchase Experience Below average Above average
Policy Offerings Average Average
Pricing Below average Above average
Local Agent Average Average
Call Center Representative Average Above average
Insurer Website Average --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Progressive Car Insurance Travelers Car Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Average
Service Interaction Average Average
Appraisal Average Average
Repair Process Below average Average
Rental Car Experience Average Below average
Settlement Average Average

Financial Strength Ratings

Progressive Car Insurance Travelers Car Insurance
A.M. Best A+ A++
Moody's Aa2 Aa2
S&P's AA AA

Mobile Apps

Progressive Travelers
Progressive

The Progressive App for iPhone or Android stores all your important information regarding your auto insurance policies. The app lets you access your insurance ID cards, policy details, and allows you to make claims or payments. Additionally, The Progressive App connects you with your agent or claims representative, and offers you 24/7 roadside assistance. You can download the app here.

Travelers

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here

Roadside Assistance

Progressive Travelers
Progressive

Progressive Emergency Roadside Assistance

Progressive Emergency Roadside Assistance is available to drivers who have experienced non-accident related car trouble.

Roadside Services Covered

  • Towing within 15 miles or the nearest repair facility
  • Winching
  • Battery or Jump Start
  • Gas delivery
  • Locksmith service
  • Tire change
  • On scene labor

Note: the number of roadside events Progressive covers in a six-month period may not exceed your policy limit in order for coverage to apply.

Contact Phone Number

Progressive’s Roadside Assistance is available by calling 1 (800) 776-2778. Its website is here.

Travelers

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If your stranded and need rental car service Travelers will reimburse you for $200 a day for meals and lodging if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.