Compare Progressive vs. 21st Century Insurance

Progressive and 21st Century are top-rated companies in the insurance industry. Progressive was ranked # 9 auto insurer in 2015. Additionally, Progressive also offers great coverage and good-driving rewards. But they have some of the lowest customer satisfactions scores in the industry.

Whereas, 21st Century has excellent customer service, but has a habit of raising insurance premiums by a lot. Nevertheless, 21st Century and Progressive have excellent financial strength, and good J. D. Power rankings.

So which one offers the discounts, services, and customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Progressive 21st Century
Best If Progressive
  • You want discounts and coverage (even for your pet!) or good-driving rewards
21st Century
  • You want good customer service
Worst If Progressive
  • You don’t want a lot of solicitations
21st Century
  • You want affordable premiums; 21st Century has been known for increasing people’s premiums by large amounts

Compare Insurance Prices

Comparing quotes is the best way to get the lowest rates from top insurers like Progressive and 21st Century. QuoteWizard is an independent company that helps you find the right policy at the best rate.

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Special Car Insurance Discounts

Progressive 21st Century
Progressive

Name Your Price Tool

Progressive’s Name Your Price tool lets you choose the best insurance product for your budget. Finding which policy best fits your budget is done with the Name Your Price tool in three simple steps.

  1. Name your price: Tell Progressive your preferred monthly premium for car insurance.
  2. Review: Progressive will generate a policy that closely aligns with your preferred price. In addition, it will highlight any areas where you may fall short on coverage.
  3. Purchase: When you have a policy, you can buy it and get the savings and the protection you need.

Snapshot with Progressive

Snapshot is a small device that plugs into your car’s ODB-II port. It turns on every time you turn on the engine in your car. Once Snapshot installs, it records your driving habits whenever you’re behind the wheel. It then uses what it learns from your driving to determine if you should be paying less for car insurance. Snapshot is a great way for people to save money. All you have to do is drive smart.

Click here to find out more about Snapshot or buy one.

21st Century

Standard Car Insurance Discounts

Bundling Coverage Discounts Progressive 21st Century
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Progressive 21st Century
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Progressive 21st Century
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Progressive 21st Century
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Progressive 21st Century
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Progressive 21st Century
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Progressive Auto Insurance 21st Century Car Insurance
2016 77 4
2015 153 2
2014 102 9
2013 34 3

U.S. Auto Insurance Shopping Study (2016)

Progressive Auto Insurance 21st Century Car Insurance
Overall Purchase Experience Below average Below average
Policy Offerings Average Below average
Pricing Below average Below average
Local Agent Average Below average
Call Center Representative Average Below average
Insurer Website Average Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

Progressive Auto Insurance 21st Century Car Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Below average
Service Interaction Average Average
Appraisal Average Average
Repair Process Below average Below average
Rental Car Experience Average Average
Settlement Average Average

Financial Strength Ratings

Progressive Auto Insurance 21st Century Car Insurance
A.M. Best A+ A
Moody's Aa2 --
S&P's AA A+

Mobile Apps

Progressive 21st Century
Progressive

The Progressive App for iPhone or Android stores all your important information regarding your auto insurance policies. The app lets you access your insurance ID cards, policy details, and allows you to make claims or payments. Additionally, The Progressive App connects you with your agent or claims rep, and offers you 24/7 roadside assistance. Download the Progressive app here.

21st Century

The 21st  iPhone app

This mobile app lets you view and pay insurance bills. You also get 24/7 access to your policy information and insurance ID cards. You can also report a claim, document details through the app, and contact roadside assistance.

Download the 21st  iPhone app here.

Roadside Assistance

Progressive 21st Century
Progressive

Progressive Emergency Roadside Assistance

Progressive Emergency Roadside Assistance is for drivers who have non-accident car trouble.

Roadside Services Covered

  • Towing within 15 miles or the nearest repair shop
  • Winching
  • Battery or Jump Start
  • Gas delivery
  • Locksmith service
  • Tire change
  • On scene labor

Note: the number of roadside events covered in a six-month period cannot exceed your policy limit.

Contact Phone Number

Progressive’s Roadside Assistance is available by calling 1 (800) 776-2778. Click here to visit Progressive's Roadside Assistance website.

21st Century

21st Roadside Assistance

As a policy holder at 21st Century you are automatically enrolled in the roadside assistance program. 21st Century gives policy holder access to 24-hour roadside service for no extra cost.

21st Century roadside assistance applies to labor only. That is the cost of a roadside technician to service your vehicle and towing to the nearest repair shop. The cost of parts such as tires, batteries, belts and gasoline are not covered.

Roadside Services Covered

  • Towing
  • Jump start
  • Flat tire change
  • Gas delivery
  • Locksmith services

Contact Phone Number

Hotline: 1 (888) 244-6163.