Compare Nationwide vs. The General Insurance

The General and Nationwide are both big names in the auto insurance world. The General was founded in 1963, and Nationwide was founded in 1925. Nationwide is ranked #2 in top auto insurers for 2016, and is known for having a fast and fair claims process through its unique “On Your Side” claims service. Meanwhile, The General is liked for its low premiums for drivers with imperfect driving records and its handy online quote service. However, The General was quite low customer satisfaction ratings, and Nationwide’s website lacks an online chat feature and other helpful resources. Still, it ranks superior in financial strength to The General. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Nationwide The General
Best If Nationwide
  • You want a fast and fair claims process
The General
  • You don’t have a perfect driving record but still want affordable insurance rates
Worst If Nationwide
  • You want strong online or mobile services
The General
  • You want good customer service and consistency

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Special Car Insurance Discounts

Nationwide The General
Nationwide

Paperless Documents

Nationwide has a unique discount that saves customers money and saves the company (and the planet) paper. Going paperless simply means sending all the bills, or documents you’d otherwise receive in the mail over to e-mail. It’s an easy way to save paper and keep better track of your important insurance documents. Read more about the Paperless Documents discount.

The General

Standard Car Insurance Discounts

Bundling Coverage Discounts Nationwide The General
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Nationwide The General
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Nationwide The General
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Nationwide The General
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Nationwide The General
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Nationwide The General
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Nationwide Auto Insurance The General Auto Insurance
2016 53 13
2015 112 14
2014 90 3
2013 134 4

U.S. Auto Insurance Shopping Study (2016)

Nationwide Auto Insurance The General Auto Insurance
Overall Purchase Experience Average Above average
Policy Offerings Average Above average
Pricing Average Above average
Local Agent Average Above average
Call Center Representative Average --
Insurer Website Average --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Nationwide Auto Insurance The General Auto Insurance
Overall Satisfaction Above average Average
First Notice of Loss Above average Average
Service Interaction Above average Above average
Appraisal Above average Average
Repair Process Above average Average
Rental Car Experience Average Above average
Settlement Average Average

Financial Strength Ratings

Nationwide Auto Insurance The General Auto Insurance
A.M. Best A+ A-
Moody's A1 --
S&P's A+ --

Mobile Apps

Nationwide The General
Nationwide

Nationwide Mobile App

This app allows you to:

  • Pay your bills
  • File or view a claim
  • Get in touch with your agent
  • And much more. All with a single touch

Download the Nationwide Mobile App app.

Nationwide Mobile Banking App

This app can be downloaded to your web browser or your mobile phone. The app grants you access to your Nationwide bank accounts. It also lets you stay on top of your insurance related finances. You can deposit checks or pay insurance bills at home or by phone. Click here for more information and to download the Mobile Banking App.

The General

The General Mobile App

This app grants users easy access to their policy info on their mobile devices. It also lets them pay their insurance premiums, view their insurance ID cards, and even get a quote.

Download the The General mobile app for iPhone.

Download the app for Android.

Roadside Assistance

Nationwide The General
Nationwide

Nationwide Roadside Assistance

Nationwide Roadside Assistance offers two levels of coverage that apply to everyone on your policy. It doesn't matter who's car you might be in.

Nationwide Roadside Assistance Basic

Services covered:

  • Towing up to 15 miles
  • Winching
  • Gas delivery
  • Battery service
  • Lockout service up to $100
  • Tire replacement

Nationwide Roadside Assistance Plus

Covers all the services of the basic plan plus:

  • Towing up to 100 miles
  • Trip interruption coverage that will reimburse the cost

Contact Phone Number

Call 1 (800) 421-3535.

Visit Nationwide's roadside service website here. This service can help if you need a: locksmith, jumpstart, tire fixed, tow, or gas delivered.

The General

The General 24/7 Roadside Assistance

The General's roadside assistance plan is provided thru a partnership with Nation Safe Driver (NSD). Roadside assistance isn't purchased with you General auto insurance policy, it's a membership with Nation Safe Driver. Plans cost $10/month.

Services Covered

  • Towing
  • Battery service
  • Fuel delivery
  • Lock-out service