Compare Nationwide vs. MetLife Insurance

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Nationwide and MetLife are a couple of the biggest names in the auto insurance industry. MetLife is one of the oldest insurance companies, founded in 1863. Nationwide was founded sometime later in 1925. While Nationwide is well known for their fair and fast claims process, MetLife is well known for their outstanding customer service.

One thing to keep in mind though, MetLife lacks a good variety of driver discounts and Nationwide lacks strong online and mobile services. Still, both companies scored a three out of five in J.D. Power rankings,and they both have superior financial strength ratings.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Nationwide MetLife
Best If Nationwide
  • You want a fast and fair claims process
MetLife
  • You want helpful, knowledgeable representatives
Worst If Nationwide
  • You want strong online or mobile services
MetLife
  • You want a smooth follow-through with your agent/policy

Special Car Insurance Discounts

Nationwide MetLife
Nationwide

Paperless Documents
Nationwide has a unique discount that saves customers money and saves the company (and the planet) paper. Going paperless simply means transferring all the mail, bills, or documents you’d otherwise receive in the mail over to e-mail. It’s a convenient way to save paper and keep better track of your important insurance documents. Read more about this discount here.

MetLife

The Deductible Savings Benefit can save you $50 for every year you don’t file an insurance claim. If you have a covered loss, you can also earn up to $250 and use that towards your insurance deductible.

The 12% Superior Driver Discount or 20% MetRewards discount has two options. You can either earn up to 12 percent if you and all the other drivers in your home have excellent driving records, or up to 20 percent through the MetRewards program. You’re eligible for the 20 percent option if you are claim and violation-free for five years.

Standard Car Insurance Discounts

Bundling Coverage Discounts Nationwide MetLife
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Nationwide MetLife
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Nationwide MetLife
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Nationwide MetLife
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Nationwide MetLife
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Nationwide MetLife
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Nationwide Car Insurance MetLife Insurance
2016 53 181
2015 112 333
2014 90 305
2013 134 323

U.S. Auto Insurance Shopping Study (2016)

Nationwide Car Insurance MetLife Insurance
Overall Purchase Experience Average Below average
Policy Offerings Average Below average
Pricing Average Below average
Local Agent Average Below average
Call Center Representative Average Below average
Insurer Website Average --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Nationwide Car Insurance MetLife Insurance
Overall Satisfaction Above average Below average
First Notice of Loss Above average Below average
Service Interaction Above average Below average
Appraisal Above average Average
Repair Process Above average Below average
Rental Car Experience Average Average
Settlement Average Below average

Financial Strength Ratings

Nationwide Car Insurance MetLife Insurance
A.M. Best A+ A+
Moody's A1 Aa3
S&P's A+ A+

Mobile Apps

Nationwide MetLife
Nationwide

The Nationwide Mobile App allows you to pay your bills, file or view a claim, get in touch with your agent, and much more all with a single touch. To download the app, click here.

Nationwide Mobile Banking App can be downloaded to your web browser or your mobile phone. The app grants you access to your Nationwide bank accounts and lets you stay on top of your insurance related finances. From the comfort of your home or convenience of your phone you can deposit checks or pay insurance bills. For more information and to download the Mobile Banking App, click here.

MetLife

MetLife US App lets you securely access your account in order to report auto accidents, pay premiums, and submit any insurance claims you may have. The app has two unique features: one lets you find a dentist in your area and the the other provides access to vision providers near you.

To download the app for iPhone, click here. To download the app for Android, click here.

Roadside Assistance

Nationwide MetLife
Nationwide

Nationwide Roadside Assistance

Nationwide Roadside Assistance offers two levels of coverage that apply to everyone on your policy, regardless of who's car you might be in.

Nationwide Roadside Assistance Basic

Services covered:

  • Towing up to 15 miles
  • Winching
  • Gas delivery
  • Battery service
  • Lockout service up to $100
  • Tire replacement

Nationwide Roadside Assistance Plus

Covers all the services of the basic plan plus:

  • Towing up to 100 miles
  • Trip interruption coverage that will reimburse the cost

Contact Phone Number

Nationwide’s Roadside Emergency Service is available by calling 1 (800) 421-3535. Its roadside service website is here. This service can help if: you’re locked out, you need a jumpstart, you get a flat tire, you need gas delivered, or if need a tow.

MetLife

Contact Phone Number

For roadside assistance, call our hotline: 1-800-854-6011.