Compare Nationwide vs. 21st Century Insurance

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Nationwide and 21st Century are two big names in world of insurance. Nationwide was founded in 1925, and 21st Century was founded later in 1958. While, 21st Century maybe newer, they are well liked for their good pricing and excellent customer service, but has a habit of cancelling policies without notice.

Whereas, Nationwide is more liked for their claims process, low rates, and vanishing deductible program but lacks strong online services. Nevertheless, both companies have excellent financial strength rating.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Nationwide 21st Century
Best If Nationwide
  • You want a fast and fair claims process
21st Century
  • You want good customer service
Worst If Nationwide
  • You want strong online or mobile services
21st Century
  • You want affordable premiums; 21st Century has been known for increasing people’s premiums by incredible amounts

Special Car Insurance Discounts

Nationwide 21st Century
Nationwide

Paperless Documents
Nationwide has a unique discount that saves customers money and saves the company (and the planet) paper. Going paperless simply means transferring all the mail, bills, or documents you’d otherwise receive in the mail over to e-mail. It’s a convenient way to save paper and keep better track of your important insurance documents. Read more about this discount here.

21st Century

Standard Car Insurance Discounts

Bundling Coverage Discounts Nationwide 21st Century
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Nationwide 21st Century
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Nationwide 21st Century
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Nationwide 21st Century
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Nationwide 21st Century
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Nationwide 21st Century
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Nationwide Car Insurance 21st Century Insurance
2016 53 4
2015 112 2
2014 90 9
2013 134 3

U.S. Auto Insurance Shopping Study (2016)

Nationwide Car Insurance 21st Century Insurance
Overall Purchase Experience Average Below average
Policy Offerings Average Below average
Pricing Average Below average
Local Agent Average Below average
Call Center Representative Average Below average
Insurer Website Average Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

Nationwide Car Insurance 21st Century Insurance
Overall Satisfaction Above average Average
First Notice of Loss Above average Below average
Service Interaction Above average Average
Appraisal Above average Average
Repair Process Above average Below average
Rental Car Experience Average Average
Settlement Average Average

Financial Strength Ratings

Nationwide Car Insurance 21st Century Insurance
A.M. Best A+ A
Moody's A1 --
S&P's A+ A+

Mobile Apps

Nationwide 21st Century
Nationwide

The Nationwide Mobile App allows you to pay your bills, file or view a claim, get in touch with your agent, and much more all with a single touch. To download the app, click here.

Nationwide Mobile Banking App can be downloaded to your web browser or your mobile phone. The app grants you access to your Nationwide bank accounts and lets you stay on top of your insurance related finances. From the comfort of your home or convenience of your phone you can deposit checks or pay insurance bills. For more information and to download the Mobile Banking App, click here.

21st Century

The 21st  iPhone app lets you view and pay insurance bills as well as have 24/7 access to your policy information and insurance ID cards. You can also report a claim, document details through the app, and contact roadside assistance. Download the app for iPhone here

Roadside Assistance

Nationwide 21st Century
Nationwide

Nationwide Roadside Assistance

Nationwide Roadside Assistance offers two levels of coverage that apply to everyone on your policy, regardless of who's car you might be in.

Nationwide Roadside Assistance Basic

Services covered:

  • Towing up to 15 miles
  • Winching
  • Gas delivery
  • Battery service
  • Lockout service up to $100
  • Tire replacement

Nationwide Roadside Assistance Plus

Covers all the services of the basic plan plus:

  • Towing up to 100 miles
  • Trip interruption coverage that will reimburse the cost

Contact Phone Number

Nationwide’s Roadside Emergency Service is available by calling 1 (800) 421-3535. Its roadside service website is here. This service can help if: you’re locked out, you need a jumpstart, you get a flat tire, you need gas delivered, or if need a tow.

21st Century

21st Roadside Assistance

As a policy holder at 21st Century you are automatically enrolled in the roadside assistance program. At no additional cost or no additional coverage on your policy, 21st Century gives policy holder access to 24-hour roadside service.

21st Century roadside assistance applies to labor only. That is the cost of a roadside technician to service your vehicle and towing to the nearest repair facility. The cost of parts such as tires, batteries, belts and gasoline are not covered.

Roadside Services Covered

  • Towing
  • Jump start
  • Flat tire change
  • Gas delivery
  • Locksmith services

Contact Phone Number

The 21st Century Roadside Assistance Hotline: 1 (888) 244-6163.