Compare Liberty Mutual vs. Infinity Insurance

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Which Company Will Save You the Most Money?

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Infinity and Liberty Mutual are both popular names in the world of insurance. Infinity was founded in 1952, and Liberty Mutual was founded in 1912. Liberty Mutual is rated #8 for 2016 top auto insurers, and has an award from J.D. Power for most satisfying purchase experience. Additionally, it has great car replacement services, but lacks 24-hour customer support. On the flip side, Infinity has low premiums for high-risk drivers and is a top non-standard auto insurer, but has poor customer service and limited learning tools. Still, both companies have excellent financial strength ratings. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Liberty Mutual Infinity
Best If Liberty Mutual
  • You want better car replacement after an accident and strong online tools
Infinity
  • You have an imperfect driving record/are a high-risk driver and want affordable insurance rates
Worst If Liberty Mutual
  • You want breakdown coverage or 24-hour customer support
Infinity
  • You want a lot of information on products or discounts without giving any personal information first

Special Car Insurance Discounts

Liberty Mutual Infinity
Liberty Mutual

Bundle & Save
When you combine policies with Liberty Mutual, you can receive special discounts for bundling and thus save more money.

Multi-Car Discount
The discount does just as it says. For customers who have multiple cars on one policy, Liberty Mutual aims to provide the best value so that managing your auto insurance is as stress-free as possible.

Exclusive Group Savings
Liberty Mutual has partnerships with more than 14,000 organizations. Being a member of any one of them could make you eligible for a discount with the insurance company.

Infinity
  • Multi-Car discount
  • Safe Driver discount
  • Paid-in-Full discount
  • Electronic Payment discount
  • Switch & Save discount

You can get the Multi-Car discount when you insure one or more car(s) on your Infinity auto insurance policy, and save up to 38 percent.

The Safe Driver discount can save you up to 25 percent for having a good driving record and, of course, no accidents.

The Paid-in-Full discount will save you up to 15 percent if you pay your insurance premium in one lump sum.

The Electronic Payment discount can save you dollars by simply switching to an automatic payment method. Plus, going paperless can help the environment!

Finally, the Switch & Save discount can save you 15 percent simply by switching your auto insurance policy to be with Infinity Insurance.

Standard Car Insurance Discounts

Bundling Coverage Discounts Liberty Mutual Infinity
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Liberty Mutual Infinity
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Liberty Mutual Infinity
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Liberty Mutual Infinity
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Liberty Mutual Infinity
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Liberty Mutual Infinity
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Liberty Mutual Car Insurance Infinity
2016 160 85
2015 267 226
2014 235 124
2013 187 89

U.S. Auto Insurance Shopping Study (2016)

Liberty Mutual Car Insurance Infinity
Overall Purchase Experience Among the best
Policy Offerings Among the best
Pricing Above average
Local Agent Among the best
Call Center Representative Above average
Insurer Website Average

U.S. Auto Insurance Claims Satisfaction Study (2015)

Liberty Mutual Car Insurance Infinity
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Average
Appraisal Average
Repair Process Average
Rental Car Experience Average
Settlement Average

Financial Strength Ratings

Liberty Mutual Car Insurance Infinity
A.M. Best A A
Moody's A2 A2
S&P's A A

Mobile Apps

Liberty Mutual Infinity
Liberty Mutual

Liberty Mutual has a quite a few mobile apps to choose from for managing your car insurance.

The Liberty Mutual Mobile App includes all the features and services of the company’s website in the palm of your hand. You can use it to pay bills, view policy details, change your coverage, and more. You can also use it to record details of your incident and get your claim process started.

The Liberty Mutual CarZen App is mainly geared for Apple devices, and is a powerful tool for car shopping. Use it to research any type of car, see its details with high-resolution photos and read thorough reviews. CarZen makes car shopping simple and hassle-free.

The Home Gallery App allows you to log all your personal items into one mobile database. You’ll have a complete home inventory you can access on hand should you ever experience theft or damage to your home.

For more information and to download any of these apps, click here.

Infinity

Infinity Mobile app lets you manage your auto insurance policy on the go. With the app, you can easily make payments, view and track your claims, find repair shops, and view your insurance ID cards. To download the app for iPhone or Android, click here

Roadside Assistance

Liberty Mutual Infinity
Liberty Mutual

Liberty Mutual 24-Hour Roadside Assistance

Towing & Labor coverage on the policy. Collision/comprehensive covers this first but Towing & Labor kicks in if driver doesn’t have collision/comprehensive coverage

Roadside Services covered

  • Towing - You will be towed to the Nearest Qualified repair Facility
  • Jumpstart a dead battery - So you can get where you want to go
  • Deliver emergency fue - We'll get you enough gas to reach the nearest service station
  • Change a flat time and install the spare
  • Unlocking vehicle doors - If you're locked out of your car, we'll get it unlocked

Contact Phone Number

Liberty Mutual’s Emergency Roadside Assistance is available through its mobile app, or by calling 1 (800) 426-9898. The company’s roadside assistance website is here.

Infinity

Infinity DriverClub Roadside Assistance

Infinity DriverClub is a special offer that grants you access to 24/7 nationwide roadside assistance. Whether you’re out of gas, locked out of your car, have a flat tire or dead battery, DriverClub benefits will make sure you get back on the road. Membership is free, but you pay for assistance as needed.

The DriverClub is a free service that uses a nationwide network of service providers to get you roadside service at pre-negotiated low rates. While you still pay for roadside assistance, DriverClub gets you access to approved providers.

Roadside Services Covered

  • Towing
  • Tire change
  • Gas delivery
  • Locksmith
  • Jump start

Contact Phone Number

Please call our hotline at 1-800-367-3836 if you have a non-accident disablement.