Compare Farmers vs. 21st Century Insurance

Farmers and 21st Century are two of the most well-known names in the insurance industry. Farmers is liked for their variety of coverage options and discounts. 21st Century is liked more for their customer service.

However, 21st Century lacks affordable premiums, and Farmers lacks 24/7 customer service support. Both companies may have flaws but still both have excellent financial strength ratings.

So which one offers the discounts, services, and customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Farmers 21st Century
Best If Farmers
  • You want a lot of coverage and vehicle discounts, or if you are accident-prone
21st Century
  • You want good customer service
Worst If Farmers
  • You want slick online tools to manage your policy
21st Century
  • You want affordable premiums; 21st Century has been known for increasing people’s premiums by large amounts

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Comparing quotes is the best way to get the lowest rates from top insurers like Farmers and 21st Century. QuoteWizard is an independent company that helps you find the right policy at the best rate.

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Special Car Insurance Discounts

Farmers 21st Century
Farmers

Farmers Inner Circle is an exclusive hub for Farmers customers. It has tips and resources for saving money on insurance and how to keep your rates low.

21st Century

Standard Car Insurance Discounts

Bundling Coverage Discounts Farmers 21st Century
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Farmers 21st Century
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Farmers 21st Century
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Farmers 21st Century
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Farmers 21st Century
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Farmers 21st Century
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Farmers Car Insurance 21st Century Insurance
2016 167 4
2015 262 2
2014 237 9
2013 300 3

U.S. Auto Insurance Shopping Study (2016)

Farmers Car Insurance 21st Century Insurance
Overall Purchase Experience Average Below average
Policy Offerings Average Below average
Pricing Average Below average
Local Agent Average Below average
Call Center Representative -- Below average
Insurer Website Below average Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

Farmers Car Insurance 21st Century Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Below average
Service Interaction Above average Average
Appraisal Average Average
Repair Process Average Below average
Rental Car Experience Average Average
Settlement Average Average

Financial Strength Ratings

Farmers Car Insurance 21st Century Insurance
A.M. Best A A
Moody's Aa3 --
S&P's A+ A+

Mobile Apps

Farmers 21st Century
Farmers

The Farmers Insurance Mobile App helps customers manage their insurance on the go. You can instantly view ID cards, connect with your agent, and pay your monthly premiums in one place. The app also lets you:

  • View the details of your coverage policy
  • Get updates from a message center
  • Have instant access with a “Keep Me Logged In” feature

Download it here.

21st Century

The 21st  iPhone app

This mobile app lets you view and pay insurance bills. You also get 24/7 access to your policy information and insurance ID cards. You can also report a claim, document details through the app, and contact roadside assistance.

Download the app for iPhone here.

Roadside Assistance

Farmers 21st Century
Farmers

Farmers Towing & Roadside Assistance

Covers roadside services up to $150

Services covered:

  • Emergency towing
  • Dead battery
  • Tire change
  • Lockout
  • Winching
  • Emergency roadside connect – to access police, fire, and medical assistance

Farmers Towing & Roadside Assistance works with over 20,000 road services shops. If you use a service that's out of Farmers network, you'll have to file a claim for up to $150.

Farmers’ Roadside Emergency Safety Contact Number

Call 1 (800) 435 -7764 or click here. This service help you with an emergency tow, jump start, flat tire, lockout assistance, winching, and ambulance services. 

21st Century

21st Roadside Assistance

As a policy holder at 21st Century you are automatically enrolled in the roadside assistance program. 21st Century gives policy holder access to 24-hour roadside service for no extra cost.

21st Century roadside assistance applies to labor only. That is the cost of a roadside technician to service your vehicle and towing to the nearest repair shop. The cost of parts such as tires, batteries, belts and gasoline are not covered.

Roadside Services Covered

  • Towing
  • Jump start
  • Flat tire change
  • Gas delivery
  • Locksmith services

Contact Phone Number

Hotline: 1 (888) 244-6163.