Compare Erie vs. Travelers Insurance

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Which Company Will Save You the Most Money?

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Erie and Travelers are both top companies in the auto insurance industry. Erie was founded in 1925, and Travelers was founded much earlier, in 1864. Erie has one of the highest customer satisfaction ratings in the auto insurance industry, with a J.D. Power award to show for it, and Travelers is rated the 33 auto insurer for 2016. Travelers also offers excellent GAP coverage and flexible payment plans. Both companies have comparably strong financial strength and J.D. Power ratings. However, Travelers’ website could use some improvements on product details and online features, while Erie’s premiums could be a bit more affordable. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Erie Travelers
Best If Erie
  • You want excellent customer service
Travelers
  • You need flexible payment plans or GAP coverage
Worst If Erie
  • You want more affordable insurance premiums
Travelers
  • You value customer satisfaction or a strong website

Special Car Insurance Discounts

Erie Travelers
Erie

Other Discounts:

  • Safe Driving Course Discount
  • Driver Training Discount
  • Accident Prevention Course Discount
Travelers

Travelers IntelliDrive Program
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days (two to three months), you drive around with the IntelliDrive device in place, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount
Owning a hybrid or electric car helps save energy and thus helps the environment. If you happen to drive one of these vehicle types, you can save up to 10 percent on your auto insurance with Travelers. It’s the company’s way of rewarding customers who decide to have a positive impact on the environment by owning a hybrid or electric car.

Standard Car Insurance Discounts

Bundling Coverage Discounts Erie Travelers
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Erie Travelers
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Erie Travelers
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Erie Travelers
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Erie Travelers
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Erie Travelers
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Erie Car Insurance Travelers Car Insurance
2016 43 34
2015 40 46
2014 35 29
2013 19 165

U.S. Auto Insurance Shopping Study (2016)

Erie Car Insurance Travelers Car Insurance
Overall Purchase Experience Among the best Above average
Policy Offerings Above average Average
Pricing Among the best Above average
Local Agent Above average Average
Call Center Representative -- Above average
Insurer Website -- --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Erie Car Insurance Travelers Car Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Average
Service Interaction Above average Average
Appraisal Average Average
Repair Process Among the best Average
Rental Car Experience Average Below average
Settlement Average Average

Financial Strength Ratings

Erie Car Insurance Travelers Car Insurance
A.M. Best A+ A++
Moody's -- Aa2
S&P's A AA

Mobile Apps

Erie Travelers
Erie

eSSENTIAL Accessibility App is a free mobile app for you to use to navigate Erie Insurance’s website from your mobile device. It’s specifically geared for those with physical disabilities who have trouble navigating with a mouse. The app has keyboard and mouse replacement options and aims to empower the disabled community. To read more and download the app, click here. 

Travelers

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here

Roadside Assistance

Erie Travelers
Erie

Erie Emergency Road Service

Emergency Road Service coverage is offered as part of your existing car insurance policy. Road Service covers labor costs thru their nationwide roadside assistance partner Agero.

Service Covered

  • Towing
  • Flat tire
  • Battery service
  • Gas delivery

Contact Phone Number

Erie Emergency Road Service Hotline: (800) 367-3743

Travelers

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If your stranded and need rental car service Travelers will reimburse you for $200 a day for meals and lodging if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.