Compare Erie vs. The Hartford Insurance

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Two big names in the world of insurance are Erie and The Hartford. The Hartford was founded in 1810, and Erie wasn’t founded until 1925. Erie is best known for its providing excellent customer service, while The Hartford is best known for providing great discounts in accordance with its partnership with the AARP. Additionally, The Hartford was ranked the 11th auto insurance providers by TopTenReviews.com in 2016. On the other hand, The Hartford lacks in-depth learning resources on their website, and Erie insurance rates tend to be on the expensive side. Nonetheless, both companies have excellent J.D. Power ratings and financial strength ratings. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Erie The Hartford
Best If Erie
  • You want excellent customer service
The Hartford
  • You’re also an AARP member
Worst If Erie
  • You want more affordable insurance premiums
The Hartford
  • You want or need 24-hour customer support for more than just claim-related issues

Special Car Insurance Discounts

Erie The Hartford
Erie

Other Discounts:

  • Safe Driving Course Discount
  • Driver Training Discount
  • Accident Prevention Course Discount
The Hartford

The Hartford offers multiple discounts to save you money on your auto insurance premium. These discounts include:

  • Bundle Insurance Savings discount
  • Anti-Theft Device discount
  • Air Bags discount
  • Defensive Driver Course discount
  • Vehicle Fuel Type discount
  • Driver Training discount
  • Good Student discount

Standard Car Insurance Discounts

Bundling Coverage Discounts Erie The Hartford
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Erie The Hartford
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Erie The Hartford
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Erie The Hartford
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Erie The Hartford
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Erie The Hartford
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Erie Car Insurance The Hartford Car Insurance
2016 43 30
2015 40 72
2014 35 69
2013 19 67

U.S. Auto Insurance Shopping Study (2016)

Erie Car Insurance The Hartford Car Insurance
Overall Purchase Experience Among the best Among the best
Policy Offerings Above average Among the best
Pricing Among the best Among the best
Local Agent Above average Average
Call Center Representative -- Average
Insurer Website -- Among the best

U.S. Auto Insurance Claims Satisfaction Study (2015)

Erie Car Insurance The Hartford Car Insurance
Overall Satisfaction Average Above average
First Notice of Loss Average Above average
Service Interaction Above average Below average
Appraisal Average Average
Repair Process Among the best Among the best
Rental Car Experience Average Average
Settlement Average Above average

Financial Strength Ratings

Erie Car Insurance The Hartford Car Insurance
A.M. Best A+ A
Moody's -- A2
S&P's A A

Mobile Apps

Erie The Hartford
Erie

eSSENTIAL Accessibility App is a free mobile app for you to use to navigate Erie Insurance’s website from your mobile device. It’s specifically geared for those with physical disabilities who have trouble navigating with a mouse. The app has keyboard and mouse replacement options and aims to empower the disabled community. To read more and download the app, click here. 

The Hartford

The Hartford Smartphone App for Auto and Home lets you manage your insurance policies directly and conveniently from your mobile device. You can store and view your ID cards, pay your premiums, and track any claims you’ve made. Even without having to log in, you’ll have access to roadside assistance as well as an emergency checklist. Also available is a repair service finder, replacement vehicle locator, insurance agent locator, and much more. To download the app for iPhone or Android, click here

Roadside Assistance

Erie The Hartford
Erie

Erie Emergency Road Service

Emergency Road Service coverage is offered as part of your existing car insurance policy. Road Service covers labor costs thru their nationwide roadside assistance partner Agero.

Service Covered

  • Towing
  • Flat tire
  • Battery service
  • Gas delivery

Contact Phone Number

Erie Emergency Road Service Hotline: (800) 367-3743

The Hartford

The Hartford Towing and Labor

Towing and Labor coverage is available on your existing auto insurance policy. It covers the tow and labor costs, but does not cover additional parts needed for repairs to the car.

The Hartford offers Towing and Labor coverage, which includes all the services that a standard roadside assistance package would have.

Services Covered

  • Towing
  • Tire repair
  • Battery service
  • Gas delivery

Contact Phone Number

For immediate roadside assistance/claims service, call 1 (800) 322-7789.