Compare Erie vs. The General Insurance

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Erie and The General are two of the biggest names in the auto insurance industry. Erie was founded in 1925, while The General wasn’t founded until 1963. Though it’s newer, The General is well liked because it offers affordable insurance rates to drivers with less than perfect driving record, while Erie is well liked for their impeccable customer service. However, Erie tends to prolong the claims process and The General doesn’t offer an accident forgiveness program or a wide variety of auto insurance discounts. Still, both Erie and The General have helpful mobile apps to help customers out, and both companies have A+ ratings from the Better Business Bureau. So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Erie The General
Best If Erie
  • You want excellent customer service
The General
  • You don’t have a perfect driving record but still want affordable insurance rates
Worst If Erie
  • You want more affordable insurance premiums
The General
  • You want good customer service and consistency

Special Car Insurance Discounts

Erie The General
Erie

Other Discounts:

  • Safe Driving Course Discount
  • Driver Training Discount
  • Accident Prevention Course Discount
The General

Standard Car Insurance Discounts

Bundling Coverage Discounts Erie The General
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Erie The General
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Erie The General
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Erie The General
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Erie The General
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Erie The General
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Erie Car Insurance The General Insurance
2016 43 13
2015 40 14
2014 35 3
2013 19 4

U.S. Auto Insurance Shopping Study (2016)

Erie Car Insurance The General Insurance
Overall Purchase Experience Among the best Above average
Policy Offerings Above average Above average
Pricing Among the best Above average
Local Agent Above average Above average
Call Center Representative -- --
Insurer Website -- --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Erie Car Insurance The General Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Average
Service Interaction Above average Above average
Appraisal Average Average
Repair Process Among the best Average
Rental Car Experience Average Above average
Settlement Average Average

Financial Strength Ratings

Erie Car Insurance The General Insurance
A.M. Best A+ A-
Moody's -- --
S&P's A --

Mobile Apps

Erie The General
Erie

eSSENTIAL Accessibility App is a free mobile app for you to use to navigate Erie Insurance’s website from your mobile device. It’s specifically geared for those with physical disabilities who have trouble navigating with a mouse. The app has keyboard and mouse replacement options and aims to empower the disabled community. To read more and download the app, click here. 

The General

The General Mobile App grants users easy access to their policy info on their mobile devices. It also lets them pay their insurance premiums, view their insurance ID cards, and even get a quote.

To download the app for iPhone, click here. To download the app for Android, click here.

Roadside Assistance

Erie The General
Erie

Erie Emergency Road Service

Emergency Road Service coverage is offered as part of your existing car insurance policy. Road Service covers labor costs thru their nationwide roadside assistance partner Agero.

Service Covered

  • Towing
  • Flat tire
  • Battery service
  • Gas delivery

Contact Phone Number

Erie Emergency Road Service Hotline: (800) 367-3743

The General

The General 24/7 Roadside Assistance

The General's roadside assistance plan is provided thru a partnership with Nation Safe Driver (NSD). Roadside assistance isn't purchased with you General auto insurance policy, it's a membership with Nation Safe Driver. Plans cost $10/month.

Services Covered

  • Towing
  • Battery service
  • Fuel delivery
  • Lock-out service