Compare Erie vs. Mercury Insurance

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Erie and Mercury are two well known competitors in the world of auto insurance. Erie was founded in 1925, and Mercury was founded in 1962. Although, Erie has rather high insurance premiums, they offer excellent customer service. On the other hand, Mercury has an involved sign-up process, but they offer their customers a wide variety of discounts. Still, both companies have superior financial strength and excellent J.D. Power rankings.So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Erie Mercury
Best If Erie
  • You want excellent customer service
Mercury
  • You want a lot of good discounts
Worst If Erie
  • You want more affordable insurance premiums
Mercury
  • You want an easy sign-up process

Special Car Insurance Discounts

Erie Mercury
Erie

Other Discounts:

  • Safe Driving Course Discount
  • Driver Training Discount
  • Accident Prevention Course Discount
Mercury

Standard Car Insurance Discounts

Bundling Coverage Discounts Erie Mercury
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Erie Mercury
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Erie Mercury
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Erie Mercury
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Erie Mercury
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Erie Mercury
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Erie Car Insurance Mercury Insurance
2016 43 71
2015 40 92
2014 35 105
2013 19 83

U.S. Auto Insurance Shopping Study (2016)

Erie Car Insurance Mercury Insurance
Overall Purchase Experience Among the best Above average
Policy Offerings Above average Above average
Pricing Among the best Above average
Local Agent Above average Average
Call Center Representative -- Average
Insurer Website -- --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Erie Car Insurance Mercury Insurance
Overall Satisfaction Average Average
First Notice of Loss Average Average
Service Interaction Above average Average
Appraisal Average Below average
Repair Process Among the best Below average
Rental Car Experience Average Average
Settlement Average Average

Financial Strength Ratings

Erie Car Insurance Mercury Insurance
A.M. Best A+ A+
Moody's -- --
S&P's A --

Mobile Apps

Erie Mercury
Erie

eSSENTIAL Accessibility App is a free mobile app for you to use to navigate Erie Insurance’s website from your mobile device. It’s specifically geared for those with physical disabilities who have trouble navigating with a mouse. The app has keyboard and mouse replacement options and aims to empower the disabled community. To read more and download the app, click here. 

Mercury

Mercury Portal by Mercury Insurance Group is an app that lets you manage your auto insurance policies from your mobile device. You can use the app to pay your auto bills, view your policy information, contact your agent, request policy changes, and even view your policy claims and payment history.

To download the app for Android, click here.

Roadside Assistance

Erie Mercury
Erie

Erie Emergency Road Service

Emergency Road Service coverage is offered as part of your existing car insurance policy. Road Service covers labor costs thru their nationwide roadside assistance partner Agero.

Service Covered

  • Towing
  • Flat tire
  • Battery service
  • Gas delivery

Contact Phone Number

Erie Emergency Road Service Hotline: (800) 367-3743

Mercury

Mercury Mechanical Breakdown Protection

Mechanical Breakdown Protection essentially works as an extended warranty on your car. It covers the cost of repair when it breads down. While not exactly a roadside assistance program it covers that and more.

Roadside Services Covered

  • 24-hour roadside assistance
  • Rental car assistance
  • Tire protection
  • Trip interruption coverage
  • Nationwide protection
  • Repairs at any licensed repair shop
  • No limit to number of claims
  • Coverage is transferrable

Contact Phone Number

For Roadside Assistance, call our hotline (800) 503-3724.