Compare Amica Mutual vs. Infinity Insurance

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Two of the top-rated companies in the auto insurance world are Amica Mutual and Infinity. Amica Mutual was founded in 1907 and Infinity was founded in 1955. While, Amica offers its customers straightforward claims process, Infinity offers its high-risk drivers affordable insurance rates.

However, Amica customers have complained about subpar customer support and Infinity customer have complained about denied claims and poor customer service. Still, both of these companies have A+ ratings from Better Business Bureau.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  Amica Mutual Infinity
Best If Amica Mutual
  • You want a straightforward claims process
Infinity
  • You have an imperfect driving record/are a high-risk driver and want affordable insurance rates
Worst If Amica Mutual
  • You’re relying on impeccable customer service
Infinity
  • You want a lot of information on products or discounts without giving any personal information first

Special Car Insurance Discounts

Amica Mutual Infinity
Amica Mutual

Legacy Discount is available to those under 30 and who have been with Amica under a family member’s insurance policy.

Anti-Theft Devices Discount is awarded to customers who install anti-theft devices like an alarm system, active or passive alarms, or vehicle recovery/tracking systems.

Electronic Stability Control Discount is available if your car has a factory-installed four-wheel electronic stability control system.

Platinum Choice Auto is another service offered by Amica that’s a bit more exclusive from the other discounts. With Platinum Choice, you can acquire multiple levels of security for your automobile all in one package. Some of the benefits of Platinum include being able to customize your package policy with individual coverage policies. These policies include Accident Forgiveness, Full Glass Coverage, Identity Fraud Monitoring, and Prestige Rental Coverage.

Infinity
  • Multi-Car discount
  • Safe Driver discount
  • Paid-in-Full discount
  • Electronic Payment discount
  • Switch & Save discount

You can get the Multi-Car discount when you insure one or more car(s) on your Infinity auto insurance policy, and save up to 38 percent.

The Safe Driver discount can save you up to 25 percent for having a good driving record and, of course, no accidents.

The Paid-in-Full discount will save you up to 15 percent if you pay your insurance premium in one lump sum.

The Electronic Payment discount can save you dollars by simply switching to an automatic payment method. Plus, going paperless can help the environment!

Finally, the Switch & Save discount can save you 15 percent simply by switching your auto insurance policy to be with Infinity Insurance.

Standard Car Insurance Discounts

Bundling Coverage Discounts Amica Mutual Infinity
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features Amica Mutual Infinity
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History Amica Mutual Infinity
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships Amica Mutual Infinity
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances Amica Mutual Infinity
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts Amica Mutual Infinity
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

Amica Mutual Insurance Infinity
2016 29 85
2015 59 226
2014 66 124
2013 61 89

U.S. Auto Insurance Shopping Study (2016)

Amica Mutual Insurance Infinity
Overall Purchase Experience Above average
Policy Offerings Above average
Pricing Average
Local Agent Average
Call Center Representative Among the best
Insurer Website --

U.S. Auto Insurance Claims Satisfaction Study (2015)

Amica Mutual Insurance Infinity
Overall Satisfaction Among the best
First Notice of Loss Among the best
Service Interaction Average
Appraisal Among the best
Repair Process Average
Rental Car Experience Below average
Settlement Among the best

Financial Strength Ratings

Amica Mutual Insurance Infinity
A.M. Best A++ A
Moody's -- A2
S&P's A A

Mobile Apps

Amica Mutual Infinity
Amica Mutual

Amica Mobile lets you access the company’s website from your mobile device. From there, you can make payments, file and track claims, view and save insurance ID cards, and get quotes. You can download Amica Mobile here

Infinity

Infinity Mobile app lets you manage your auto insurance policy on the go. With the app, you can easily make payments, view and track your claims, find repair shops, and view your insurance ID cards. To download the app for iPhone or Android, click here

Roadside Assistance

Amica Mutual Infinity
Amica Mutual

Amica Roadside Assistance

Roadside Assistance is available from Amica thru a Towing and Labor coverage add on to your current auto policy. Regardless if you're purchased Towing and Labor coverage, Amica roadside assistance can still help you get service to your vehicle.

Roadside Services Covered

  • Towing (non-accident related)
  • Changing flat tires
  • Jump-start battery
  • Delivering fuel
  • Unlocking doors

Contact Phone Number

You can reach roadside assistance at 866-286-9968 to receive help on the road almost instantly. 

Infinity

Infinity DriverClub Roadside Assistance

Infinity DriverClub is a special offer that grants you access to 24/7 nationwide roadside assistance. Whether you’re out of gas, locked out of your car, have a flat tire or dead battery, DriverClub benefits will make sure you get back on the road. Membership is free, but you pay for assistance as needed.

The DriverClub is a free service that uses a nationwide network of service providers to get you roadside service at pre-negotiated low rates. While you still pay for roadside assistance, DriverClub gets you access to approved providers.

Roadside Services Covered

  • Towing
  • Tire change
  • Gas delivery
  • Locksmith
  • Jump start

Contact Phone Number

Please call our hotline at 1-800-367-3836 if you have a non-accident disablement.