Compare AIG vs. Travelers Insurance

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Which Company Will Save You the Most Money?

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AIG and Travelers are two well-known companies in the world of insurance. AIG was founded in 1919, and Travelers was founded in 1864. While AIG has a fast follow-up and claims pay-out system, Travelers offers great GAP coverage and flexible payment plans. Additionally, Travelers is ranked #3 for auto insurers in 2016.

However, AIG consumers have complained about its poor customer service, and Travelers lacks a wide range of driver discounts. Still, both companies have good financial strength ratings, and A+ ratings from the Better Business Bureau.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  AIG Travelers
Best If AIG
  • You want a wide selection of insurance products
Travelers
  • You need flexible payment plans or GAP coverage
Worst If AIG
  • You want to establish close, strong relationships with your insurance agent--the company is so big that forming connections can be difficult
Travelers
  • You value customer satisfaction or a strong website

Special Car Insurance Discounts

AIG Travelers
AIG

AIG provides roadside services such as gas, oil, tire, or battery replacement. It also covers labor expenses and delivery costs up to a certain amount. 

Travelers

Travelers IntelliDrive Program
If you are a low-mileage driver, you can save money on your auto insurance policy with IntelliDrive. Once you sign up, you receive a small device that you plug in under your car’s dashboard. For about 60 to 90 days (two to three months), you drive around with the IntelliDrive device in place, and then return it to Travelers. From there, the company assesses your mileage discounts and gives you any rewards you are eligible for receiving.

Hybrid/Electric Vehicle Discount
Owning a hybrid or electric car helps save energy and thus helps the environment. If you happen to drive one of these vehicle types, you can save up to 10 percent on your auto insurance with Travelers. It’s the company’s way of rewarding customers who decide to have a positive impact on the environment by owning a hybrid or electric car.

Standard Car Insurance Discounts

Bundling Coverage Discounts AIG Travelers
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features AIG Travelers
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History AIG Travelers
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships AIG Travelers
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances AIG Travelers
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts AIG Travelers
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

AIG Insurance Travelers Car Insurance
2016 11 34
2015 29 46
2014 22 29
2013 17 165

U.S. Auto Insurance Shopping Study (2016)

AIG Insurance Travelers Car Insurance
Overall Purchase Experience Above average
Policy Offerings Average
Pricing Above average
Local Agent Average
Call Center Representative Above average
Insurer Website --

U.S. Auto Insurance Claims Satisfaction Study (2015)

AIG Insurance Travelers Car Insurance
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Average
Appraisal Average
Repair Process Average
Rental Car Experience Below average
Settlement Average

Financial Strength Ratings

AIG Insurance Travelers Car Insurance
A.M. Best A- A++
Moody's A1 Aa2
S&P's A+ AA

Mobile Apps

AIG Travelers
AIG Travelers

Travelers Mobile is the insurance company’s basic website consolidated onto a mobile-friendly platform. Access right from your mobile phone your insurance policy details, information on current claims you’ve filed, and pay your insurance premiums. You can download the app here

Roadside Assistance

AIG Travelers
AIG Travelers

Travelers Roadside Assistance

Travelers Roadside Assistance if offered at two levels of coverage ranging from basic to premium.

Basic Roadside Assistance

Services covered

  • Towing up to 15 miles
  • Battery service
  • Fuel delivery
  • Tire change
  • Lockout assistance

Premier Roadside Assistance

Covers all services in the basic package and:

  • Trip Interruption Coverage

If your stranded and need rental car service Travelers will reimburse you for $200 a day for meals and lodging if you break down over 100 miles from home.

  • Personal Property coverage

Up to $500 limit for items damaged or stolen in the breakdown or incident.

Contact Phone Number

Travelers’ Roadside Assistance is available by calling 1 (877) 252-4633. Its website is here.