Compare AIG vs. The General Insurance

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AIG and The General are both top rated companies in the auto insurance world. AIG was founded in 1919, and The General was founded in 1963. The General is a good option for driver with less than perfect driving records, and AIG has an array of insurance products to offer customers.

Both companies could definitely work on their customer service, still they both have strong financial strength and and J.D. Power Ratings.

So which one offers the kinds of discounts, services, and even customer ratings that best fit your car insurance wants and needs? Keep reading to find out.

Best If/Worst If

  AIG The General
Best If AIG
  • You want a wide selection of insurance products
The General
  • You don’t have a perfect driving record but still want affordable insurance rates
Worst If AIG
  • You want to establish close, strong relationships with your insurance agent--the company is so big that forming connections can be difficult
The General
  • You want good customer service and consistency

Special Car Insurance Discounts

AIG The General
AIG

AIG provides roadside services such as gas, oil, tire, or battery replacement. It also covers labor expenses and delivery costs up to a certain amount. 

The General

Standard Car Insurance Discounts

Bundling Coverage Discounts AIG The General
Multi-Car
Home and Car
Car and Life
Vehicle Type and Safety Features AIG The General
Alternative Fuel
Electronic Stability Control (ESC)
Anti-Lock Brake
Anti-Theft
Passive Restraint
New Car
Economy Car
Utility Vehicle
Farm or Ranch Vehicle
Driving Record and Insurance History AIG The General
Accident Free/Good Driver
Prior Insurance
Long Term Policy Holder
Defensive Driving Course
Student, Professional, and Club Memberships AIG The General
Affinity Group
College Graduate
Good Student
Resident Student
Organization or Club Membership
Farm Bureau Member
Military
Special Circumstances AIG The General
Telematics Device
Low Mileage
Short Commute
Days Per Week Driven
Other Discounts AIG The General
Married
Paid in Full
Advance Renewal
Electronic Funds Transfer
Senior Driver
55 and Retired

Consumer Complaint Data

AIG Insurance The General Insurance
2016 11 13
2015 29 14
2014 22 3
2013 17 4

U.S. Auto Insurance Shopping Study (2016)

AIG Insurance The General Insurance
Overall Purchase Experience Above average
Policy Offerings Above average
Pricing Above average
Local Agent Above average
Call Center Representative --
Insurer Website --

U.S. Auto Insurance Claims Satisfaction Study (2015)

AIG Insurance The General Insurance
Overall Satisfaction Average
First Notice of Loss Average
Service Interaction Above average
Appraisal Average
Repair Process Average
Rental Car Experience Above average
Settlement Average

Financial Strength Ratings

AIG Insurance The General Insurance
A.M. Best A- A-
Moody's A1 --
S&P's A+ --

Mobile Apps

AIG The General
AIG The General

The General Mobile App grants users easy access to their policy info on their mobile devices. It also lets them pay their insurance premiums, view their insurance ID cards, and even get a quote.

To download the app for iPhone, click here. To download the app for Android, click here.

Roadside Assistance

AIG The General
AIG The General

The General 24/7 Roadside Assistance

The General's roadside assistance plan is provided thru a partnership with Nation Safe Driver (NSD). Roadside assistance isn't purchased with you General auto insurance policy, it's a membership with Nation Safe Driver. Plans cost $10/month.

Services Covered

  • Towing
  • Battery service
  • Fuel delivery
  • Lock-out service